Guest Services Team - LOCAL Henderson

Workstream; Dallas (TX); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible scheduling

Health, dental, vision insurance

Food discount

Job summary

LOCAL Public Eatery in Dallas is seeking a Guest Services Team member to greet guests at the door and welcome them warmly. You will manage reservations, seating, and wait lists to maintain restaurant flow, while engaging guests with friendly conversation and information about our online menu.

This role requires strong teamwork and a desire to deliver memorable hospitality experiences. You will also handle telephone inquiries, assist with takeout orders, and ensure accurate, timely service with a

Qualifications

• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server permits.
• Be able to walk and stand for prolonged periods; frequent bending, reaching, and stretching; lift and carry up to 50 lbs.

Responsibilities

• Provide guests with friendly and attentive service throughout their dining experience.
• Greet guests warmly and enthusiastically upon entry.
• Manage party sizes, reservations, and wait lists; quote wait times and maintain flow.
• Escort guests to tables and inform servers of special requests.
• Answer the telephone in a pleasant manner and respond to inquiries.
• Assist with takeout orders; ensure timeliness, accuracy, organization, and payment.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

As a member of the Guest Services Team, you are responsible for greeting guests at the door and welcoming them in. You exude friendliness and fun and take pride in anticipating your guests’ needs and providing an experience they will remember. As a team-player, you work closely with your team and support them to deliver the very best.

Duties

• Provide guests with friendly and attentive service throughout their dining experience. Impress them with your warmth, passion and care from the moment they enter the restaurant!
• Exude professionalism, friendliness and fun towards guests and partners alike.
• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

What’s required

• Team leadership – you are a natural born leader in any crowd.
• The ability to connect with others; you know that teamwork means success.
• Naturally, turn guests into your regulars; you keep them coming back for more.
• You continuously seek opportunities to grow and learn.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server permits.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

This is you

• Agility - You respond quickly to your changing environment.
• Curiosity - You question the way things are done with a drive to make them better.
• Humility - You are ok with not always having the answer. You are fearless and put your teams needs first.
• Integrity - You're honest, real and consistent. You believe in yourself and take pride in who you are and what you say.
• Sense of fun - You like to have fun and enjoy what you do, you always show kindness and care.
• Resiliency - In the face of challenges, you don't give up. You are resilient and only get stronger from the ups and downs.

The Perks

• Flexible scheduling.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Gotta eat. Enjoy our food at a discounted rate.
• Get paid to refer your friends, great people know great people.
• We’re here to have a good time and don’t take ourselves too seriously.
• Be a part of a community of awesome people.
• Have a seat at the table and the opportunity to contribute to a growing brand.
• Development that is always on tap means you’ll learn something new every day.
• Always innovating. Our menu is ever evolving by the season.

Join our team!

About Us

LOCAL Public Eatery is more than a place to work, it's a community where people bond over shared values and are inspired and encouraged to be themselves. We are all about creating unexpectedly memorable experiences for our teams and guests in an environment that is dynamic, team-centric and results-driven. Our people show kindness and care and take pride in who they are and what they do. Through a relentless focus on people, we provide ongoing feedback and mentorship, which encourages continuous learning, growth, and development. Our teams welcome feedback because they know it is the key to becoming a stronger partner and leader.

LOCAL Public Eatery is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

LOCAL Public Eatery (LPE) has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to LPE, its employees, and databases, will be considered the property of LPE. External recruitment agencies must establish a fully executed service agreement with LPE's Human Resources department to submit resumes. LPE will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to [e-mail].

At the heart of everything we do is warmth, passion, and care. We only settle in neighborhoods we fall in love with and are admittedly choosy when it comes to clean casual spaces, quality ingredients, and genuine hospitality. Our vision tends to be bold and brazen, but our ethos keeps us rooted in what is most important to us – creating unexpectedly memorable experiences for our people and for our neighbors. Laidback, fun vibes are our jam while we strive to never skip a beat with service.
LOCAL Public Eatery is an Equal Employment Opportunity Employer.