Guest Services Support Specialist

PrideStaff; Fort Lauderdale (FL); Remote; USD 60,000 - 70,000; Full time

Job summary

A staffing agency is seeking a Customer Service Specialist to provide top-notch service and support to clients and suppliers. The ideal candidate should have previous customer service experience, particularly in hospitality or corporate housing. This position is remote for East Coast applicants with a salary range of $60,000 to $70,000 annually.

Qualifications

• Previous customer service experience is required.
• Hospitality, corporate housing, or serviced apartment experience is a plus.
• Must be able to submit to a background check and a drug screen.

Responsibilities

• Provide accurate feedback to clients, support, and suppliers.
• Process client and support requests according to policies.
• Monitor triage tickets and respond accordingly.
• Close out any open service tickets from the weekend.

Skills

Expert communication

Problem-solving skills

Proficient in Excel

Proficient in Word

Proficient in PowerPoint

Proficient in Email

Job description

Overview

Customer Service Specialist

PrideStaff on behalf of a client located in Weston is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality. The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants on the East Coast.

Responsibilities

• Providing appropriate and correct feedback to clients, support, and suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish.
• Processing client and support requests according to established policies and procedures.
• Coordinating follow up for all pending welcome letters, inspections, lock box, and entry apps.
• Monitoring all triage tickets and responding accordingly.
• Closing out any open service tickets from the weekend or reassigning to a support specialist if necessary.
• Remaining involved in resolution until complete support satisfaction.
• Effectively coordinating with the appropriate leader for assistance and guidance.
• Responding to support questions and concerns and managing supplier service issues in a timely manner.
• Providing a recap of weekend activity for the team and any items that need follow up.

Qualifications

• Hospitality, corporate housing, or serviced apartment experience is a plus.
• Previous customer service experience is required.
• Problem-solving skills and the ability to think under pressure.
• Expert communication and listening skills are a must.
• Proficient in Excel, Word, PowerPoint, and Email.

Must be able to submit to a background check and a drug screen. PrideStaff is an equal opportunity employer.

Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00