Guest Services Supervisor (voco The Shelby)

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Job summary

The Long Bay Resort in Myrtle Beach is seeking a Guest Services Supervisor to deliver exceptional customer service and oversee the department. Responsibilities include greeting guests, processing registrations, and training team members.

The ideal candidate will have front desk experience, a positive attitude, and be proficient with computer applications, including Opera. Benefits include medical insurance, paid time off, and a 401(k) retirement plan.

Qualifications

• Previous front desk experience required.
• Supervisor/manager experience preferred.
• Must possess solid decision-making skills.
• Proficient with general office PC applications.

Responsibilities

• Greet and interact with guests in a friendly manner.
• Process guest registration, room assignments, and checkouts.
• Resolve guest complaints and inquiries.
• Assist with training team members in the Guest Services department.

Skills

Front desk experience

Supervisory skills

Customer service

Computer proficiency

Decision-making skills

Tools

Opera

Job description

Overview

Guest Services Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.

Responsibilities

• Greet and interact with guests in a genuine, friendly, and professional manner
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Process guest check‑outs
• Process accurate transactions, including but not limited to cash and credit card payments
• Conduct call‑backs to inquire about guests’ experiences
• Resolve guest complaints; assist guests in all inquiries in connection with resort services, in‑house events, directions, local attractions, check cashing, safety deposit boxes, etc.
• Submit housekeeping and maintenance work order request forms
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re‑keying as necessary
• Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas
• Train team members in the Guest Services department as needed
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly, and multi‑task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensure proper communication within the Guest Services department
• Act as Manager on Duty when needed
• Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Previous front desk experience required
• Supervisor/manager experience preferred
• Experience with Opera preferred
• Must have reliable transportation
• Must have a positive attitude while performing tasks
• Proficiency with computers and general office PC applications (e.g., word processing, spreadsheets, databases)
• Must possess solid decision‑making skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers, and managers

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (e.g., Vision, Life, etc.)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more

Equal Opportunity Statement

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E‑Verify.