Guest Services Supervisor | The River Inn | Modus by PM Hotel Group

PM Hotel Group; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative lifestyle hotel is seeking a Guest Services Supervisor to lead a dynamic team in providing exceptional service. This role emphasizes leadership, guest relations, and problem-solving in a vibrant environment. You'll thrive in a culture that values respect, teamwork, and personal growth, making a significant impact on guest experiences. Join a passionate team dedicated to hospitality excellence and enjoy a range of benefits including health insurance and paid time off from day one. This is a fantastic opportunity for those eager to grow in the hospitality industry.

Benefits

Health, dental, and vision insurance

401K from day one

Free virtual fitness classes

Paid time off starting on day one

Paid parental leave

Tuition reimbursement opportunities

Qualifications

• Strong leadership skills and guest services experience are essential.
• Ability to thrive in a fast-paced environment with a good sense of urgency.

Responsibilities

• Serve as Manager on Duty, making decisions during shifts.
• Deliver exceptional, personalized guest service experiences.

Skills

Leadership Skills

Guest Services Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Tools

Microsoft Office

Job description

Guest Services Supervisor | The River Inn | Modus by PM Hotel Group

Join to apply for the Guest Services Supervisor | The River Inn | Modus by PM Hotel Group role at PM Hotel Group.

Overview

We are seeking a Guest Relations Supervisor with strong leadership skills, guest services experience, and team supervision capabilities. The ideal candidate will be well-organized, able to thrive in a fast-paced environment, and possess a good sense of urgency. Excellent communication skills with guests and team members, a friendly demeanor, and creative problem-solving abilities are essential. This exempt position reports to the Director of Guest Services.

The Property

Tucked away on a tree-lined street in Foggy Bottom, near Georgetown, The George Washington University, and The National Mall, The River Inn offers a serene yet vibrant atmosphere. We are an independent lifestyle hotel committed to personalized guest experiences tailored to individual needs.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer for nine consecutive years.
• Passionate about hospitality and fostering a thriving environment for associates.
• Culture-driven, emphasizing respect, teamwork, entrepreneurial spirit, and success.
• Unique, encouraging self-expression, celebrating diversity, and committed to equity and inclusion.
• Innovators, constantly evolving as a lifestyle hotel management company.
• A growing team seeking genuine individuals who value team engagement.
• A company dedicated to internal promotion and career growth.

Responsibilities

• Serve as the Manager on Duty (MOD) during your shift, making decisions as needed.
• Support guest services leadership and hotel team members.
• Foster a positive, engaging environment for colleagues.
• Provide leadership across various shifts, including days, nights, holidays, and weekends.
• Deliver exceptional, personalized guest service experiences.
• Be knowledgeable about the neighborhood and city to enhance guest experience.
• Think quickly, exercise good judgment, and solve problems efficiently.
• Create a warm and welcoming atmosphere.

Qualifications

• Passion for hospitality and excellent guest service.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office.
• Open availability to work various shifts, including weekdays, weekends, and holidays.

Benefits

• Health, dental, and vision insurance, plus 401K, from day one.
• Access to free virtual fitness classes and discounted memberships.
• Paid time off starting on day one, plus paid holidays.
• Paid parental leave.
• Tuition reimbursement opportunities.

Core Values

• Be Passionate: Inspire others with excellence.
• Be Curious: Learn eagerly and rapidly.
• Be Innovative: Develop useful new ideas.
• Embrace Change: Stay agile and adaptable.
• Listen to Understand: Share relevant information.
• Have Integrity: Be honest and straightforward.
• Use Good Judgment: Make wise decisions.
• Build a Positive Team: Support and learn from each other.
• Serve Others: Guests, community, and colleagues.
• Live 360: Maintain work-life balance.

This job description serves as a foundation for future growth within our team and does not limit the scope of responsibilities.

We are an equal opportunity employer committed to diversity and inclusion. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or other characteristics is not tolerated.

This position is non-exempt and requires standing and moving at least 75% of the time.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality