Guest Services Supervisor - NEW Zoo (LTE)

Brown County; Green Bay (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to enhance the guest experience at a vibrant zoo. This role focuses on providing exceptional service through knowledge of zoo programs and effective communication with guests. Responsibilities include managing admissions, merchandise sales, and restaurant services while ensuring cleanliness and compliance with health regulations. Ideal candidates will possess strong customer service skills and the ability to work collaboratively with a team. Join a dynamic environment where your contributions will play a vital role in creating memorable experiences for visitors.

Qualifications

• Must be 18 years of age with a High School Diploma or equivalent.
• Retail or food industry experience is desirable but not necessary.

Responsibilities

• Ensure guests’ needs are met with friendly service.
• Communicate effectively and maintain positive relationships.
• Handle cash and maintain cleanliness according to guidelines.

Skills

Customer Relations

Basic Math Skills

Communication Skills

Organization Skills

Ability to Perform Medium Manual Labor

Education

High School Diploma

Tools

Point-of-Sale System

Food Preparation Equipment

Basic Office Tools

Job description

The Guest Services Supervisor in the Guest Services department interacts with Zoo guests daily. Delivering a great guest experience is the #1 priority of the department. To deliver a superior guest experience, Guest Service Supervisors will accomplish this through up-to-date product knowledge and friendly service. The services provided by the Guest Services Supervisors in the Guest Service department include:

1. Zoo admissions
2. Merchandise sales
3. Restaurant service
4. Knowledge of daily programs
5. Assisting in ride operations of the carousel and train
6. Other areas as necessary

Delivery of a great guest experience involves providing timely, attentive, accurate, upbeat service to Zoo Guests.

Key Responsibilities:

1. Ensure guests’ needs are met using fair, friendly, and courteous service.
2. Communicate effectively and maintain positive working relationships with the public, co-supervisors, and subordinates.
3. Handle cash properly with the expectation that dollar amounts will be verified, and the transaction will be recorded in the Point-of-Sale system.
4. Maintain cleanliness and sanitation according to established guidelines, including employee work areas, gift shop, restaurant, and Zoo pathways.
5. Abide by ServSafe Regulations of food handling and preparing food items for sale to guests.
6. Operate golf carts in a safe manner (do not drive unless trained), Point-of-Sale equipment, photocopiers, and basic office tools.
7. Responsible for closing paperwork and safe verification in the absence of the Guest Services Coordinator and Operations Manager.
8. Effectively and efficiently perform opening and closing duties as assigned.
9. Operate Dahlin Express Train and the Endangered Carousel.

Education & Experience:
Must be 18 years of age; High School Diploma; or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities. Retail or food industry experience desirable but not necessary.

Licenses and Certifications:
Valid Wisconsin Driver's License

Knowledge and Skills:

1. General knowledge of basic math, reading, and accounting.
2. General knowledge of proper hygiene and health.
3. General knowledge of State and local health codes pertaining to the food industry and amusement parks.
4. Knowledge of and ability to utilize a computer and required software.
5. Skill in customer relations and organization.
6. Ability to perform medium manual labor.
7. Ability to perform basic math and accounting functions.
8. Ability to operate a cash register and other concession devices.
9. Ability to oversee, organize, coordinate, train, and assign work to subordinates and volunteers when needed.
10. Ability to communicate effectively both orally and in writing.
11. Ability to follow detailed instructions which may be oral and/or written.
12. Ability to maintain accurate and current records.
13. Ability to answer inquiries, complaints, and give directions effectively and with tact and courtesy.
14. Ability to establish and maintain effective working relationships with staff, volunteers, and the public.
15. Ability to operate food preparation/dispensing/vending equipment.
16. Ability to work the required hours of the position.