Guest Services Supervisor — Lead Team & Elevate Experience

Audubon Institute; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Audubon Nature Institute in New Orleans is seeking a Guest Services Supervisor to lead the Guest Services Department at Audubon Zoo. You will oversee daily operations, coach staff, and ensure exceptional guest experiences.

This full-time role reports to the Guest Services Manager & Director, requires at least two years cashier experience, strong communication, and computer literacy; occasional events and willingness to work across locations.

Qualifications

• High School Diploma or equivalent
• Strong verbal and interpersonal skills
• Minimum of two years of cashier experience
• Proficiency in computer literacy

Responsibilities

• Promote Sales: Actively suggest and promote General Sales, Memberships, Wild Encounters, and Audubon Attractions during every transaction.
• Guest Management: Greet guests in all areas, manage crowds effectively, and promptly assist with any questions or concerns.
• Professional Appearance: Maintain a friendly, neat, and professional appearance that aligns with the Audubon image.
• Communication: Use the appropriate short-wave radio for effective communication.
• Policy Compliance: Adhere to all departmental and Audubon Nature Institute policies as outlined in the company and guest services handbook.
• Team Relations: Foster and maintain professional relationships with fellow employees, vendors, and third-party partners.
• Flexible Support: Be willing to work at any Guest Services location that requires assistance, provided you receive at least one week’s notice in advance. Additionally, be available to work two after-hours events each month and all events that require Guest Services Supervisors.
• Attractions Safety: Ensure the safety of others and make sure that all employees are following the safety rules and regulation.
• Employee Development: Assist with employee development planning and create and implement new ideas to motivate other leaders and staff.
• Cash Handling: Monitor cash handling audits and authorize voids/refunds as needed.
• Coaching and Termination: Assist in leading employee coaching sessions and termination processes as necessary.
• Meal Break Scheduling: Schedule employee meal breaks, ensuring that all minor employees receive lunch breaks before working five hours each day.
• Office Supplies: Organize office supply inventory and order supplies as needed.
• Reports: Assist in submitting reports on rental activity, sales and employee payroll.

Skills

Verbal & interpersonal skills

Cashier experience

Computer literacy

Education

High School Diploma or equivalent

Job description

Audubon Nature Institute in New Orleans is seeking a Guest Services Supervisor to lead the Guest Services Department at Audubon Zoo. You will oversee daily operations, coach staff, and ensure exceptional guest experiences.

This full-time role reports to the Guest Services Manager & Director, requires at least two years cashier experience, strong communication, and computer literacy; occasional events and willingness to work across locations.