GUEST SERVICES SUPERVISOR - Full Availability

Stonebridge Companies; New Jersey; Hybrid; USD 28,000 - 30,000; Full time

Job summary

Stonebridge Companies in Warren, New Jersey is seeking a Guest Services Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction.

You will lead the front office team, coordinate with housekeeping and other departments, ensure accurate billing and efficient check-in/check-out while maintaining service standards. This role requires 2+ years of supervisory experience and a flexible schedule to meet guest needs.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.

Responsibilities

• Greet guests and oversee check-in, ensure accurate guest information and billing details.
• Supervise front office staff, assign tasks, and monitor performance.
• Handle guest issues and complaints promptly and professionally.
• Maintain lobby, front desk, and related areas to company standards.
• Coordinate with housekeeping and other departments to maximize occupancy and service quality.
• Ensure accurate processing of charges and daily balancing of accounts.
• Oversee check-out process and luggage handling.
• Act as Duty Manager when required and participate in management meetings.

Skills

Front office supervisory

Leadership

Communication

PMS software

Tools

PMS software

Job description

# **City, State:**Warren, New Jersey **Title:** Guest Services Supervisor **Location:** *Warren, New Jersey***FLSA:** *Non-Exempt***Status:** *Full-time***Reports to:** Front Office Manager**Supervises:** Front Office Department **Pay Range:** *$20-22 based on experience.* **Job Summary:** The Guest Services Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.**Essential Functions and Duties:*** Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.* Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.* Be available to handle guest problems or complaints in a timely manner.* Ensure rooms are maintained to the company’s established standards.* Maximize room occupancy while adhering to the overbooking policy.* Maintain effective communication between reservations, front office, and other departments such as housekeeping.* Ensure that all guest charges are accurately entered and that accounts are balanced daily.* Supervise and expedite the check-out process for departing guests.* Ensure efficient delivery and collection of luggage to and from guest rooms.* Oversee and maintain cleanliness and order in all front office areas.* Conduct performance evaluations and identify training needs for front office staff.* Act as Duty Manager when required and attend management meetings as necessary. *Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.* **Required Experience, Education, and Skills:*** 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.* Strong leadership and supervisory skills with the ability to manage a team effectively.* Excellent communication and interpersonal skills to interact with guests, staff, and management.* Proficiency in property management systems, reservations, and check-in/check-out processes.* Ability to manage guest issues and resolve complaints in a professional and timely manner.* Experience with scheduling, training, and staff development.* Strong organizational skills with attention to detail to ensure smooth front office operations.* PEP experience preferred. **Work Environment:*** Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.* Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.* Must be able to lift and carry objects up to 20 lbs. occasionally.* Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. **Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.