Guest Services Supervisor

Stonebridge; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in New York, New York is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supervises the front office team, coordinates with reservations and housekeeping, and reports to the Front Office Manager.

Candidates should have 2+ years of supervisory experience, strong leadership and communication skills, and proficiency with property

Qualifications

• 2+ years of front office or guest services supervisory experience.
• Leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills.
• Experience with scheduling, training, and staff development.
• Proficiency with property management systems, reservations, and check-in/check-out processes.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate billing.
• Resolve guest problems or complaints promptly.
• Maintain room standards and maximize occupancy.
• Coordinate between reservations, front office, and housekeeping.
• Manage check-out and luggage delivery.
• Ensure front office areas are clean and orderly.
• Conduct staff evaluations and identify training needs.
• Act as Duty Manager when required.
• Attend management meetings as necessary.

Skills

Leadership

Communication

Reservations

Check-in/Check-out

Staff development

Property management systems

Tools

Property management systems

Job description

$24.50

City, State: New York, New York
Pay Rate: 24.50
Title: Guest Services Supervisor
Location: New York, New York
FLSA: Non-Exempt
Status: Full-time
Reports to: Front Office Manager
Supervises: Front Office Department
Pay Range: $24.50
Job Summary: The Guest Services Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.
Essential Functions and Duties:

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.Required Experience, Education, and Skills:

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.
• PEP experience preferred.

Work Environment:

• Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
• Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
• Must be able to lift and carry objects up to 20 lbs. occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-10-07
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.