Guest Services Supervisor – Desert Oasis Resort

Xanterra; California; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free park pass

Employee meals and housing options

Discounts on lodging, retail, travel

Referral program

Job summary

Xanterra Travel Collection’s Oasis at Death Valley is hiring a Front Desk Supervisor to lead check-in/out, train team members and resolve guest concerns in a fast-paced, guest-focused setting.

The role is full-time and year-round, offering a 40-hour work week with weekend/evening shifts. Join a team dedicated to creating memorable experiences in Death Valley National Park.

Qualifications

• Experience at a front desk is strongly preferred.
• Excellent verbal and written communication skills are required.
• Strong organizational skills are necessary for this role.
• Ability to work independently and manage multiple tasks.
• Flexible and able to adapt to changes in procedures.
• Able to work quickly and accurately under pressure.
• Pleasant personality with strong customer service orientation.
• Experience with hotel computer systems is a plus.

Responsibilities

• Fills in for the Front Desk Manager in their absence.
• Assist in training new employees on computer system, Front Office and accounting procedures.
• Assist in the resolution of guest problems.
• Become proficient in check-ins, checkout procedures and reservations.
• Change existing reservations to satisfy/accommodate guests.
• Block rooms for future guests and/or groups.
• Balance cash and perform end-of-shift reconciliation.
• Handle phone inquiries professionally.

Skills

Front Desk experience

Communication skills

Organization

Independence

Multi-tasking

Flexibility

Customer service

Computer proficiency

Grooming standards

Tools

Hotel software

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring a Front Desk Supervisor to Live. Work. Explore. in Death Valley National Park!

Job Summary:
Front Desk Supervisor is responsible for managing all aspects of the front desk including guest check in/check out, training new employees, handling guest complaints and managing reservations.

The Details:
Position Type: Full-time Year-round
Start Dates: As soon as possible, Approximately 3 weeks out
Pay: $18.30/hr
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?
Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Fills in for the Front Desk Manager in their absence.
• Assist in training new employees on computer system, Front Office and accounting procedures.
• Assist in the resolution of guest problems.
• Become proficient in check-ins, checkout procedures and reservations.
• Change existing reservations to satisfy/accommodate guests.
• Block rooms for future guests and/or groups.
• Maintain bank, receiving cash, giving change and balancing at the end of shift.
• Answer phones in a professional and courteous manner.
• Create master folios for Group Sales, post charges and payments.
• Perform additional tasks/duties as assigned.
• All other duties as assigned.

Qualifications

• Prior Hotel Front Desk experience strongly preferred.
• Excellent verbal and written communication skills.
• Requires strong organizational skills.
• Must be able to work independently.
• Ability to attend to more than one task at a time.
• Must be flexible and open to changes in procedures.
• Ability to work quickly and thoroughly when under pressure.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Must be able to meet and maintain grooming standards.

Physical Requirements include:

• Ability to work standing for eight hours, and must have the endurance to function in a fast-paced and high-stress environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.