Guest Services Supervisor - Delafield Hotel

Geronimo Hospitality Group; Delafield (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant team at a celebrated boutique hotel where your contributions matter! As a Guest Services Supervisor, you'll play a crucial role in enhancing guest experiences and ensuring operational excellence. This position offers the opportunity to lead a dedicated team, manage front desk operations, and create memorable moments for guests. With a focus on hard work and innovation, you will thrive in an environment that values your voice and encourages personal growth. If you're ready to make a lasting impression and build your future in hospitality, this is the perfect opportunity for you.

Benefits

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Qualifications

• Minimum 1 year hotel experience required.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Manage Front Desk functions including scheduling and training.
• Ensure guest satisfaction and maintain hotel standards.

Skills

Customer Service

Communication Skills

Problem Solving

Scheduling

Education

High School Diploma

College Degree

Tools

Microsoft Office

Opera PMS

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

DELAFIELD HOTEL

As one of Wisconsin’s most celebrated boutique properties, The Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can’t and a classic appeal that a national chain won’t.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Supervisor, you are directly responsible for all functions of the Front Desk including scheduling, training and special projects. You will manage computers, computer systems and office equipment. You will handle cash, checks, credit card transactions, including deposits and audits.

WHAT YOUR DAY WILL LOOK LIKE

1. Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
2. Responsible for guest service enrichment and recovery.
3. Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
4. Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
5. Responsible for ordering and maintaining office supplies.
6. Always maintain a neat and clean professional appearance.
7. Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
8. Creation of Training Programs.
9. Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
10. Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
11. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
12. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
13. Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

WHAT IT TAKES TO SUCCEED

Education

• High School Diploma or equivalent.

Experience and/or Training

• Minimum 1 year hotel experience required.

Technology/Equipment

• Computer skills including Microsoft Office.

YOU’LL STAND OUT IF YOU BRING

Education

• College degree preferred.

Experience and/or Training

• Supervisor experience preferred.

Technology/Equipment

• Knowledge of Opera PMS preferred.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.