Guest Services Supervisor

Snow King; Raleigh (NC); On-site; USD 45,000 - 51,000; Full time

Job summary

A leading hospitality company seeks a Guest Services Supervisor to join their team in Raleigh, NC. This role involves leading guest services operations, ensuring exceptional service delivery, training staff, and managing guest interactions to create memorable experiences. The ideal candidate should possess strong communication skills, attention to detail, and have prior guest service experience.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee discounts

Qualifications

• 1+ years prior guest service experience required.
• Fast-paced environment capability needed.

Responsibilities

• Oversee daily operations of the front desk.
• Manage and train front desk staff.
• Handle guest complaints and issues.

Skills

Excellent verbal communication

Attention to detail

Customer focus

Job description

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About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space.

Overview

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Oversee the daily operations of the front desk, ensuring that guests receive exceptional service
• Manage and train front desk staff, scheduling shifts and ensuring adequate coverage
• Handle guest complaints and issues, resolving them in a timely and professional manner
• Ensure that all administrative tasks are completed accurately and efficiently, including check-ins, check-outs, and billing
• Assist with the development and implementation of policies and procedures to improve guest service and streamline operations
• Collaborate with other departments, including housekeeping and maintenance, to ensure that guest needs are met
• Perform other duties as assigned by management
  
  

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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