Guest Services Supervisor

HRI Hospitality; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Hilton Tempo in Nashville is seeking a Guest Services Supervisor to oversee daily front desk operations and ensure a smooth check-in/check-out experience while delivering exceptional guest service.

You will lead Guest Service Agents, provide training, coordinate with Housekeeping and Maintenance, and maintain a welcoming lobby in line with brand standards.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Problem solving

Multitasking

Cash handling

Front desk software

Education

High school diploma

Tools

OnQ

Opera

Job description

306 rooms | 12,000 sq. ft. meeting/event space

Amenities: multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge.

With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city’s vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.

JOB DESCRIPTION

Job Title : Guest Services Supervisor

Department: Front Office

Supervision Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.

Experience

• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements_.