Guest Services Supervisor

Legends; Long Beach (CA); On-site; USD 41,000 - 44,000; Part time

Job summary

Legends Global is seeking a Guest Services Supervisor for the Long Beach Amphitheater. This on-site, part-time role reports to the Operations Manager and oversees front of house, guest services, and security coordination for events to ensure a safe, efficient environment.

Key duties include staffing, payroll, budget support, liaison with crowd management and local authorities, handling guest concerns, and incident follow-up.

Qualifications

• Bachelor’s degree from an accredited four-year college or university and two years related experience; or an equivalent combination of education and experience.

Responsibilities

• Plan, organize, manage and guide personnel to establish a safe and efficient environment.
• Assist with budget preparation and track budget allocation.
• Coordinate with crowd management, police, fire, EMS and other security personnel.
• Prepare payroll, maintain records and compile reports for management.
• Handle complaints and incidents, and follow up on any issues.

Education

Bachelor's degree

Two years related experience

Job description

## Guest Services SupervisorApplylocations: Long Beach, CAtime type: Part timeposted on: Posted Todayjob requisition id: R100124261POSITION: Guest Services SupervisorDEPARTMENT: OperationsREPORTS TO: Operations ManagerFLSA STATUS: Part-time Hourly, Non-ExemptHOURLY COMPENSATION RANGE: $30.25 -32 per hourLEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!THE ROLEIn conjunction with the Operations Manager, the Guest Services Supervisor oversees all front of house, guest services, and security efforts as they relate to the facility and surrounding grounds. Also coordinates and supervises specific event-related guest services and security on an as needed basis.Essential Duties and Responsibilities· Under the direction of the Operations Manager, plan, organize, manage and guide various personnel and activities necessary to establish a safe and efficient environment.· Assist with budget preparation and track budget allocation throughout the year.· Establish and maintain effective working relationships with crowd management contractor, police, fire, EMS and other security personnel and/or safety organizations.· Prepare payroll, maintain records and compile reports for management on a periodic basis.· Handle complaints, disturbances or related problems with the public, staff or promoters.· Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.· Under the direction of the Operations Manager, gain control over unusual circumstances caused by fire, storms, riots and other emergencies.· All other duties and responsibilities as assigned.SUPERVISORY RESPONSIBILITIESCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience· Bachelor’s degree from an accredited four-year college or university and two (2) years related experience and/or training; or an equivalent combination of education and experience.COMPENSATIONCompetitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.WORKING CONDITIONSLocation: On Site - Long Beach AmphitheaterPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.