Guest Services Supervisor

Suntex-Marina-Investors,-LLC; Frisco (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Suntex Marinas in Frisco, TX is seeking a Guest Services Supervisor to lead and inspire the guest services team, drive sales and rentals, manage cash and inventory, and uphold world-class customer service standards. This role will coordinate front-line operations across multiple marina services to deliver an exceptional guest experience.

The position requires excellent interpersonal and communication skills, strong organizational abilities, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree preferred.
• Excellent interpersonal and outstanding communication skills.
• Very organized and detail oriented.
• Proficient in Microsoft Office products.

Responsibilities

• Direct the Guest Services team operations under the supervision of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
• Facilitate training for the Guest Services teams so they can successfully promote sales, rentals and understand Suntex Marinas’ expectations.
• Ensure marina customers are satisfied with services provided.
• Ensure that our rental fleet and watersport equipment are clean, in perfect working order, giving our guests the best experience on the water.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Frisco, TX, US

Salary Range: $24.00 To $24.00 Hourly

JOB Posting

DEPARTMENT: Front Office/Store

REPORTS TO: General Manager

POSITIONPURPOSE:

The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

DUTIESAND RESPONSIBILITIES:

• AssistwithdirectingtheGuestServicesteamoperationsunderthesupervisoroftheGeneralManageror theGuest Services Manager, ensuring the team provides world class customer service.
• FacilitatetrainingfortheGuestServicesteamsotheycansuccessfullypromotesales,rentalsandunderstandthe Suntex Marinas expectation for world class customer service.
• Ensuresmarinacustomersaresatisfied withservices provided.
• Ensurethatourrentalfleetandwatersportsequipmentareclean,inperfectworkingorder,givingourgueststhebest experience on the water

EDUCATIONAND EXPERIENCE:

• Bachelor’sDegreepreferred
• Excellent interpersonal and outstanding communication skills
• Very organized and detail oriented
• ProficientinMicrosoftOfficeproducts

WORKINGCONDITIONS/PHYSICAL REQUIREMENTS:

• Mustbeabletoindependently lift,carry, push,andpulluptothirty(30)pounds
• Mustbeable toswimorbewilling towearapersonal flotationdeviceininstancesof emergency
• Mustbeabletoperformsimplegrasping,finemanipulation,andrepetitivehand&armmovementsfrequently,and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.