Guest Services Supervisor

Davita Inc.; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Le poste de Superviseur des Services aux Invités à l'Omni Dallas Hotel exige une personne passionnée par le service à la clientèle et capable de maintenir des normes élevées de qualité. Vous serez responsable de l'enregistrement des clients tout en formant le personnel, et en gérant les problèmes qui peuvent survenir. Ce rol est idéal pour quelqu'un avec une expérience précedente dans un hôtel de luxe et une connaissance des systèmes de gestion hôtelière.

Benefits

Environnement de travail dynamique

Formation continue et mentorat

Qualifications

• Expérience de 1 à 3 ans au front desk d'un hôtel de luxe.
• Capacité à travailler en horaires flexibles (soirées, week-ends, jours fériés).
• Résidence dans un rayon de 50 miles autour de l'hôtel.

Responsibilities

• Assurer l'enregistrement et le départ des clients avec professionnalisme.
• Former de nouveaux employés à la réception.
• Gérer les situations clients et les problèmes au besoin.

Skills

Service clientèle

Compétences en communication

Gestion du temps

Education

Expérience préalable à la réception d'un hôtel de luxe

Expérience en gestion de caisse

Compétences informatiques

Tools

Synergy

Epitome

Vingcard

Job description

Guest Services Supervisor

Job Locations

US-TX-Dallas

Requisition ID

2025-123699

# of Openings

2

Category (Portal Searching)

Front Office Operations

Location

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Epitome, Synergy and Vingcard systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.

Qualifications

Previous front desk experience at a luxury hotel preferred.

• Previous cash handling experience required.
• Ability to stand for prolonged periods of time.
• Ability to work a flexible schedule including evenings, nights, weekends, and holidays.
• Computer skills required.
• Previous experience with Synergy, Nucleus, Epitome, Vision, and GoConcierge preferred.
• Must reside within 50 miles of the hotel.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].