Guest Services Student Supervisor

sjsustudentunion; San Jose (CA); On-site; USD 20,664 - 30,307; Part time

Job summary

The Student Union of San Jose State University seeks a Guest Services Supervisor to manage daily operations at the Spartan Recreation & Aquatic Center. This role involves supervising staff, ensuring compliance with facility policies, and maintaining a safe environment.

Ideal candidates should possess strong communication skills and experience in staff supervision. Responsibilities include overseeing equipment check-out and facilitating promotional events.

Qualifications

• Ability to enforce facility policies and procedures.
• Strong communication skills for staff and guests.
• Experience in supervising teams is preferred.

Responsibilities

• Supervise student Guest Service Assistants and front desk operations.
• Prepare daily log reports regarding operations.
• Assist in recruiting and training student staff.

Job description

Position Overview

The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

The Guest Services Supervisor assists with the overall daily operation of the front desk and equipment check-out areas of the Spartan Recreation & Aquatic Center (SRAC). This includes supervising student Guest Service Assistants staff, general overall supervision of the front desk, sales, assisting with Fusion management for equipment check out, and functional processes. Under the direct supervision of the SRAC Membership and Guest Services Supervisor.

Essential Functions and Tasks

• Enforce and interpret the SRAC facility policies and procedures.
• Responsible for knowing the day-to-day operations/event schedules and preparing the front desk or Equipment Check-out as directed.
• Make frequent rounds of the front desk and Equipment Check-Out areas to take appropriate action to address situations needing immediate attention.
• Prepare clear and concise log reports regarding events, issues with staff, guests or services, equipment, Fusion’s interface on the POS system and SRAC App.
• Logs will include actions taken to address issues along with additional information so management can address issues.
• Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
• Assists with patron safety by preventing and responding to emergencies, enforcing all facility rules, regulations, policies, and procedures
• Maintain a clean and organized environment within the front desk and equipment check out areas.
• Communicates non-emergency maintenance and custodial needs to appropriate personnel.
• Properly communicate with staff via two-way radio throughout shift and document any incidents or accident, as well as prepare any
• Assist with recruiting, hiring, training, supervising, and evaluating student staff.
• Assist with loss prevention and equipment inventory.
• Assist with promotional events being held at SRAC, including but not limited to being the point staff member for, tabling, special events, summer orientation, and more as directed.
• Attend all regularly scheduled staff meetings, training days, and workshops.
• Performs other duties assigned.