Guest Services Staff

Atlantic Park Surf; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading recreational facility in Virginia Beach is looking for enthusiastic Guest Services Staff. This position plays a crucial role in providing excellent service and support to guests. Ideal candidates are energetic, friendly, and ready to work in a dynamic outdoor environment. Flexible scheduling is available, with opportunities for advancement.

Benefits

Flexible Scheduling

Opportunities for Ongoing Training

Qualifications

• Ability to handle customer inquiries effectively.
• Previous experience in hospitality or retail settings preferred.
• CPR/First Aid certification a plus.

Responsibilities

• Greet guests and provide information regarding park offerings.
• Operate POS for ticket sales and handle customer requests.
• Maintain cleanliness and uphold safety protocols.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Bilingual Communication

Tools

POS Systems

Ticketing Software

Job description

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Operations | Guest Experience | Hospitality | Recreation & Leisure

Position: Guest Services Staff

Location: Atlantic Park Surf, Virginia Beach, VA

Job Type: Part-time/Full-time, Hourly, Flexible Schedule (including nights, weekends, and holidays)

Position Summary

Atlantic Park Surf is seeking friendly, enthusiastic, and reliable Guest Services Staff to provide exceptional front-line service to visitors at our surf destination. As the first point of contact for guests, this team plays a key role in shaping the Atlantic Park Surf experience through ticketing, guest support, and general hospitality.

The ideal candidate is outgoing, attentive, and passionate about delivering memorable guest experiences. This position requires strong communication skills, a positive attitude, and the ability to remain calm under pressure in a fast-paced, outdoor environment.

Key Responsibilities

Guest Services & Hospitality

• Greet guests warmly and provide information about park offerings, schedules, and amenities.
• Deliver outstanding customer service while ensuring guest satisfaction and safety.
• Assist with wayfinding, guest inquiries, and special accommodation requests.
• Proactively engage with guests to ensure a positive experience and promote return visits.
• Communicate clearly and professionally with guests, coworkers, and supervisors.

Ticketing & Entry Operations

• Operate point-of-sale (POS) systems for ticket sales, upgrades, and merchandise.
• Troubleshoot ticketing or reservation issues and escalate when necessary.
• Maintain orderly and efficient entry flow at park entrances and checkpoints.
• Ensure all guests comply with entry requirements, safety protocols, and park policies.

Event & Group Support (As Needed)

• Provide on-site support for private events, surf competitions, or group bookings.
• Help with setup, guest check-in, and breakdown during event execution.
• Represent the park’s values and uphold professional conduct during special functions.

Cleanliness & Presentation

• Maintain a clean, welcoming environment at guest service areas, entrances, and workstations.
• Monitor and restock supplies such as maps, brochures, wristbands, or lanyards.
• Report maintenance issues or guest safety concerns to the appropriate personnel.

Preferred Qualifications & Skills

• Previous experience in hospitality, retail, theme park, or event settings is preferred.
• Comfortable using technology such as POS systems, ticketing software, and mobile devices.
• Strong interpersonal skills with the ability to remain professional and friendly in all interactions.
• Ability to work in a physically active role outdoors, including standing for long periods.
• CPR/First Aid certification a plus (training may be provided).
• Bilingual or multilingual communication skills are a plus.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift up to 35 lbs.
• Comfortable working in varying weather conditions and fast-paced environments.
• Must be able to wear provided uniform and adhere to grooming standards.

Personal Attributes

• Energetic and guest-focused with a team-player mindset.
• Strong attention to detail and a commitment to quality service.
• Reliable, punctual, and proactive in taking initiative.
• Positive attitude and willingness to adapt to changing situations.

Schedule & Compensation

• Flexible scheduling with shifts available on weekdays, weekends, evenings, and holidays.
• Hourly pay is $14.
• Opportunities for ongoing training and advancements.

How to Apply

Please apply through the job link. Positions will remain open until filled.

Atlantic Park Surf is an Equal Opportunity Employer. We believe in creating an inclusive and welcoming environment where team members of all backgrounds can thrive.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Recreational Facilities

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