Guest Services Staff

recruiting.paylocity.com - jobboard; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

The Shack Retreat and Conference Center, a ministry of Grace Adventures Ministries, seeks a receptionist/registrar to greet guests, manage registrations, and support office operations with a servant-hearted approach. The role requires strong communication and teamwork within a ministry context.

Responsibilities include data management, payments processing, and coordinating group registrations while maintaining professional and friendly contact with visitors and staff.

Qualifications

• Requires testimony and lifestyle aligned with Christian beliefs and practices.
• Experience in office/ministry setting is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Be the first contact for guests and maintain a servant attitude.
• Assist with registration and receptionist tasks and office operations.
• Coordinate data/files, payments, confirmations, and guest needs.
• Support managers and guest services with group events and logistics.

Skills

Communication skills

Team player

Servant heart

Education

High school diploma or GED

Associate degree preferred

Tools

Google Docs

Google Sheets

Google Workspace

Job description

Description

The Shack Retreat and Conference Center is a campus ministry of Grace Adventures Ministries. Grace Adventures Ministries is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.

Summary

• Fulfill the overall ministry of The Shack Retreat and Conference Center and cast a vision to others. This position is in direct communication with guests and potential guests. The Receptionist/Registrar will oversee office management, registration and receptionist responsibilities. This person must be able to work within a team and possess a servant heart with excellent communication skills.

General Responsibilities

• This person is the first point of contact to the ministry and is responsible to present a servant attitude, pleasant conversation style and professional manner at all times
• This person must have general knowledge of all operating activities
• This position will be solution-focused and provide timely feedback for those we serve
• The person will communicate accurately and in a timely manner

Specific Responsibilities

• Work closely with the Guest Services Manager on Partnership and Sponsored groups and events
• Maintain and coordinate information for groups
• Operation of office equipment and instructing others in its operation
• Manage all data/file systems
• Responsible for registrations
  • Data entry
  • Process and post payments
  • Send confirmation emails / letters
  • Serve as point person for questions
  • Check-out/Check-in guests
  • Coordinate special needs for guests, e.g. dietary, luggage
• Oversee office operations
  • Sorting and dispensing mail
  • Answering phones, maintaining continuous coverage during business hours
  • Coordinate ordering of office supplies
  • Maintain the office/reception area in a clean, professional manner
  • Maintain and update the personnel files
  • Provide secretarial support for Managers
• Provide verbal/written updates to the next shift regarding registration status, changes in guest numbers, special requests, etc.
• Other responsibilities as assigned by supervision or management

Requirements

Qualifications

• A testimony and lifestyle that gives evidence of a true experience of salvation by grace in Jesus Christ
• An attitude of excellence in workmanship
• A desire to learn new skills
• High school diploma or GED; Associate Degree preferred
• Two years’ experience minimum in an office/ministry setting
• Ability to be flexible and adjust quickly and effectively due to a people oriented organization
• Demonstrated ability to use various management software and Google Workspace, including Doc and Sheets
• Ability to solve complex problems and communicate solutions effectively to diverse audiences
• Have the physical ability to travel and implement various program activities over a 141 acre campus. At times lifting and carrying is part of the job.

Authority

• This person will have the authority to represent the mission and vision of The Shack Retreat and Conference Center through all personal contacts, communication pieces and telephone conversations
• To organize the office to maximize its daily operations and communication with its constituency
• This person shall have the authority to manage their week in order to maximize the effectiveness of their areas of responsibility.

Grace Adventures Ministries is an At-Will employer, which is defined as: At the will of either the employee or the employer, termination can occur at any time. Common consideration is expected on either part consisting of a minimum two-week notice under normal circumstances