Guest Services Specialist - Bilingual Preferred

Children's Mercy Hospital; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Children's Mercy is seeking a Guest Services Specialist (bilingual preferred) to welcome patients and families, facilitate check-in, and help ensure an exceptional patient experience. The role emphasizes customer service, hospitality, and collaboration with Guest Services leadership to support patient-family care.

We value inclusivity and a team-oriented culture. This on-site position requires day shifts, Monday–Friday, and a starting pay around the posted market range.

Qualifications

• HS diploma or equivalent and 3-5 years experience Hospitality or Customer Service Experience.

Responsibilities

• Complete Guest Check In Process.
• Serve as a patient family advocate, provide effective communication, engagement, and problem solving for guests.
• Collaborate with Guest Services Leadership to perform additional responsibilities that will support improvement in the patient family experience.

Skills

Customer service

Hospitality

Education

HS diploma or equivalent

Job description

Guest Services Specialist - Bilingual Preferred

Location: Adele Hall

Shift: Day shift

Work Type: Full Time

Work Days: Monday-Friday

Work Hours: 7:00am-3:30pm

FLSA Status: Non-Exempt

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

As a member of the Guest Services team, this position will be the first and lasting impression for our patients and families and will support creating a welcoming environment consistent with our hospital values and culture of Patient and Family Centered Care. They will be an advocate, liaison, and problem solver for patients and visitors who enter our facilities and possess superb customer services and hospitality skills. They will facilitate the check in process for the hospital and assist the Guest Services Coordinators with carrying out responsibilities that improve the patient and family experience.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Complete Guest Check In Process.
• Serve as a patient family advocate, provide effective communication, engagement, and problem solving for guests.
• Collaborate with Guest Services Leadership to perform additional responsibilities that will support improvement in the patient family experience.

Qualifications

• HS diploma or equivalent and 3-5 years experience Hospitality or Customer Service Experience

Benefits at Children's Mercy

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children's Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $17.67/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children's Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.