Guest Services Shift Lead - Flexible Schedule & Benefits

Pilot Company; Warfield (TX); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Fuel Discount

Nationwide Medical Plan

Dental Coverage

Vision Coverage

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services Associate to manage cash transactions and deliver friendly guest experiences at our travel center in Texas. You will lead a shift of cashiers, process diverse payments, and ensure accurate end-of-shift reporting while maintaining clean, organized spaces.

You'll follow company policies on restricted items, promote products, handle guest concerns, and support other store operations. Weekly pay, benefits, and a flexible schedule are offered.

Qualifications

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is seeking a Guest Services Associate to manage cash transactions and deliver friendly guest experiences at our travel center in Texas. You will lead a shift of cashiers, process diverse payments, and ensure accurate end-of-shift reporting while maintaining clean, organized spaces.

You'll follow company policies on restricted items, promote products, handle guest concerns, and support other store operations. Weekly pay, benefits, and a flexible schedule are offered.