Guest Services Shift Lead — Champion Guest Experience

Pilot Flying J; Haubstadt (IN); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring at its travel center in Haubstadt, Indiana. The role involves leading a shift of 1-2 cashiers, processing cash, credit, and debit transactions, completing end-of-shift reports, and maintaining a clean, organized work area.

You will use suggestive selling to promote products, handle guest concerns, and ensure compliance with policies. The position pays $11.54 to $16.08 per hour with weekly pay, a flexible schedule, and benefits including a national medical plan,

Qualifications

• Experience handling cash, credit and debit transactions.
• Ability to lead a small shift of 1–2 cashiers.
• Comfort with following company policies and procedures.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of restricted merchandise items (i.e., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

Skills

Cash handling

Customer service

Team leadership

POS systems

Job description

Pilot Company is hiring at its travel center in Haubstadt, Indiana. The role involves leading a shift of 1-2 cashiers, processing cash, credit, and debit transactions, completing end-of-shift reports, and maintaining a clean, organized work area.

You will use suggestive selling to promote products, handle guest concerns, and ensure compliance with policies. The position pays $11.54 to $16.08 per hour with weekly pay, a flexible schedule, and benefits including a national medical plan,