Guest Services (Seasonal)

Oki Golf; Auburn (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free golf passes

50% shift meal discount

25% guest discount (up to 4 guests)

Flexible work environment

401K with company match

Paid sick time

Referral program

Job summary

Oki Golf is seeking team members for the Washington National Golf Club guest service team to deliver first-class guest experiences. You will handle guest interactions, assist with carts, maintain a clean environment, and support daily operations while upholding a professional appearance.

Positions include Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, and Player Assistant.

Qualifications

• Ability to work well under pressure and balance multiple priorities.
• Highly service focused with a desire to engage with guests.
• Demonstrated initiative and sound judgment in solving guest concerns.
• Comfortable in a fast-paced environment with continuous improvement.
• Consistently high work standards, attention to detail, accuracy, and timeliness.
• High school diploma or GED or two years experience in a similar customer service environment.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to legibly write names of guests and type on keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Provide exceptional service in various guest-facing roles (Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, Player Assistant).
• Initiate contact with guests within 15 feet with a warm welcome and willingness to assist.
• Upsell additional items and provide personal recommendations.
• Maintain a clean, uniform appearance and environment.
• Communicate effectively with team and supervisory staff about daily operations.
• Be aware of daily events, hours, pace of play, and group event details.

Skills

Customer service

Guest interaction

Communication

Multi-tasking

Attention to detail

Proactive

Education

HS Diploma or GED / 2 years in customer service

Job description

As a member of the Guest Service Team at Washington National Golf Club, you will be responsible for ensuring exceptional, first-class service for our guests. You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Guest Service professional will provide exceptional service in the following positions:
• Equipment Drop Attendant
• Equipment Runner
• Practice Facility Host
• First Tee Host
• Player Assistant
• Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest.
• Must be proactive in anticipating the guest’s needs and engage in the commiserate level of guest interaction. Always yield to the guest.
• Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group event details.
• Must effectively communicate all pertinent information amongst his/her team members and supervisory staff regarding daily operations.
• Upsell at every opportunity by informing guests of additional items available for purchase and your personal recommendations.
• Other tasks as assigned.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

• Ability to work well under pressure and balance multiple priorities and assignments.
• Must be highly service focused with a desire to engage with guests.
• Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
• High school diploma or G.E.D. or two years experience in a similar customer service environment.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to legibly write the names of guests and type them out on the keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.

WORK ENVIRONMENT:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must:

• Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• Be able to work weekends and holidays, mornings, and evenings as business demands.
• Must be able to stand for up to four hours.
• May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures.

COMPENSATION DETAILS:

• Offered rate of pay range: $20.82 - $21.00 per hour
• Eligible for overtime

FOR SEASONAL TEAM MEMBERS:

Seasonalteam members are hired for the summer season, and work fluctuating amounts of hours per week, including occasional overtime. Hours are not guaranteed, and hours worked during the summer (busy season) are not an indication of hours available year-round.

Seasonal employment is temporary work; therefore, terminated at the end of the busy season. Team Members in good standing are encouraged to return the following year or apply for a year-round position if available.

BENEFITS AND PERKS:

Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

• Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS:

• Medical/dental/vision/telehealth coverage
• FSA options
• Company-paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.