Guest Services & Sales Support

Premier Golf; Alpharetta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual EBITDA-based bonus

Paid time off (PTO)

Paid holidays

Retirement fund

Personalised professional development

Job summary

Premier Golf is seeking a Guest Services & Sales Support professional to back Senior Management and the Sales team in executive group travel planning.

You will prepare proposals, itineraries, and manifests with meticulous accuracy, coordinating with luxury hotels, golf courses, and international suppliers to ensure seamless experiences. The role emphasizes cross-functional collaboration, client communication, and meticulous documentation.

Qualifications

• 3–5 years in travel, golf, or hospitality sales support.
• Experience with luxury or group travel is highly preferred.
• Strong communication with clients and vendors.

Responsibilities

• Support all phases of the sales process from initial proposal to post-travel follow-up.
• Prepare detailed client proposals, itineraries, and manifests with 100% accuracy.
• Coordinate group logistics, arrivals/departures, and vendor coordination to meet client expectations.
• Collaborate with operations and accounting; assist marketing with decks and CRM-based proposals.

Skills

Travel sales support

Luxury travel

Client communication

Cross-functional collaboration

Tools

Google Suite

Zoho CRM

VueTrip

Travefy

Job description

Premier Golf is a golf travel company located in downtown Alpharetta, Georgia offering golf vacations & packages to a multitude of destinations both domestically and internationally. Since our inception in 1989 we have sent over 30,000 clients to the Ryder Cup and become a leader in international golf travel. With the recent investment from Your Golf Travel, a UK based company, we are looking to expand our products and events and most importantly our team.

The Guest Services & Sales Support position is key in supporting the Senior Management and Sales operation with all sales-related coordination, documentation, and communication to ensure the seamless execution of world-class group travel experiences.

Executive Partnership

• Work directly with the Travel Specialist to support all phases of the sales process, from initial proposal creation to post-travel follow-up.

Precision Documentation

• Prepare detailed client proposals, itineraries, and manifests. You will ensure 100% accuracy across accommodations, tee times, transfers, and complex international flight logistics.
• Communicate professionally with high-level clients, global suppliers, luxury hotels, and premier golf courses to confirm details and resolve logistical hurdles.
• Maintain organized records of booking progress, deposits, payments, and critical deadlines across multiple client files.

Operational Support & Logistical Coordination

• Manage group logistics including arrivals, departures, and bespoke special requests, ensuring manifests align with both client expectations and vendor requirements.

Cross-Functional Collaboration

• Partner with operations and accounting teams to ensure a smooth handover of confirmed programs.
• Support marketing efforts by preparing high-end sales decks and proposals using internal templates and CRM systems.

Qualifications & Skills

• Experience: 3–5 years in travel, golf, or hospitality sales support (Luxury or Group Travel experience is highly preferred).
• Logistical Expertise: Strong knowledge of international travel logistics, including airport codes, routing, and documentation.
• Industry Knowledge: A background in golf travel,including familiarity with major destinations, world-class courses, and tournaments, is a significant advantage.
• Tech Savvy: Proficiency in Google Suite, CRM systems (Zoho), and travel management platforms (VueTrip, Travefy).

Behavioral & Soft Skills

• Exceptional attention to detail with the ability to manage multiple projects and deadlines simultaneously.
• Excellent verbal and written skills, comfortable liaising with discerning clients and international partners.
• Self-starter with a collaborative spirit, professional demeanour, and ability to thrive in a fast-paced environment.

We’re offering a unique opportunity to become part of a fast-growing online brand in the golf travel industry, with the potential to grow alongside the company. This role comes with a competitive salary, commensurate with experience, and a wide range of benefits, including:

• Annual EBITDA-based bonus
• Paid Time Off (PTO)
• Paid holidays
• Retirement fund
• Personalised professional development plans

If you’re passionate about travel, golf, and innovation- and want to be part of a dynamic, forward-thinking team - we’d love to hear from you.

YGT Inc is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.