GUEST SERVICES REPRESENTATIVES

U.S Air Force; Altus (OK); On-site; USD 10,000 - 60,000; Part time

Job summary

A military organization in Altus, Oklahoma is seeking a flexible employee for front desk guest services support in lodging operations. Responsibilities include managing reservations, ensuring customer service, and handling transactions. Ideal candidates should be prepared for a background check. This role offers a flexible schedule with no benefits.

Qualifications

• Completion of background investigation with favorable results.

Responsibilities

• Provide front desk and guest services support for lodging operations.
• Manage room reservations and guest check-ins.
• Ensure authorized access to government quarters.

Job description

Overview

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 97th Force Support Squadron Red River Inn Lodging. The primary purpose of this position is to provide front desk, guest services support for lodging operations. This position is a Flexible position, meaning Flexible employees may work a minimum of zero hours to a maximum of 40 hours per week, but do not receive benefits. The work may be scheduled in advance or on an as-needed basis.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons\u2019 accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier\u2019s report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints backup reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

How to apply

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12812328

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.