Guest Services Representative - Per Diem

Northern Dutchess Hospital; Town of Rhinebeck (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

Northern Dutchess Hospital in Rhinebeck, NY, part of Nuvance Health, is seeking volunteers for Guest Services to greet visitors and assist patients. The role emphasizes hospitality, friendly communication, and guiding guests to destinations; involves standing, assisting with wheelchairs, and representing the hospital with professionalism.

Requires high school diploma and at least 12 months of direct customer service or hospitality experience; shifts may include weekends.

Qualifications

• Education: Requires high school diploma or equivalent; general knowledge of high school subject matter possibly including sciences, simple medical procedures or terminology or office equipment.
• Experience: Minimum of 12 months of direct customer service or hotel/hospitality experience.
• License: N/A.

Responsibilities

• Exemplifies standards of hospitality and service to all of our internal and external customers.
• Greets and directs visitors and patients of the hospital to their destination, and is a resource for information and guidance.
• Always provides exceptional customer service with every interaction.

Skills

Customer service

Hospitality

Communication skills

Education

High school diploma or equivalent

Job description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

Northern Dutchess Hospital is an 84-bed hospital located in picturesque Rhinebeck, New York. We are leaders in the Hudson Valley for maternity and orthopedic excellence and provide award-winning care in a wide range of specialties, from cancer and heart disease prevention to bariatric surgery and healthy aging services.

Our accolades include the following:

• The Leapfrog Group - Grade A for quality and patient safety
• U.S. News & World Report - High performance in knee replacement
• Surgical Review Corporation (SRC) - Robotic Center of Excellence
• Center for Medicare and Medicaid Services (CMS) - 5 Star Rating

At Northern Dutchess Hospital, we pride ourselves on a culture of collaboration and teamwork, where every voice is valued and contributes to our shared success. When you step through our doors, you will feel a warm and welcoming atmosphere that makes our hospital a truly special place to work. Our staff is friendly, dedicated and deeply committed to the well-being of our patients and each other’s success.

Summary:

• Exemplifies standards of hospitality and service to all of our internal and external customers.
• Greets and directs visitors and patients of the hospital to their destination, and is a resource for information and guidance.
• Always provides exceptional customer service with every interaction.

Job Qualifications:

• Education: Requires high school diploma or equivalent; general knowledge of high school subject matter possibly including sciences, simple medical procedures or terminology or office equipment.
• Experience: Minimum of 12 months of direct customer service or hotel/hospitality experience.
• License: N/A.

Working Conditions

• Physical: Requires standing for full shift while on duty (no sitting or leaning except on break), walking distances to escort visitors, pushing guests in wheelchairs, and other constant physical movements on a routine basis. Also, frequent lifting/pushing/pulling of heavy items long distances and up inclined floors (ie wheelchairs with guests, including bariatric wheelchairs with bariatric guests).
• Mental: Some irregularity in scheduled hours because of compensated overtime requirements, including weekend rotation, or occasional stress due to periodic or cyclical workload pressures.
• Environmental: Some minor physical inconvenience or discomfort routinely present in the work situation (moderately noisy, disagreeable odors, etc.) or occasional exposure to minor injury or other occupational hazards requiring precaution.
• Manual: Some manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
• Company: Northern Dutchess Hospital
• Org Unit: 1199
• Department: Volunteers & Guest Services
• Exempt: No
• Salary Range: $17.00 - $28.50 Hourly

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!