Guest Services Representative (FT, Day/Eve)

Vassar Brothers Medical Center; City of Poughkeepsie (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Vassar Brothers Medical Center in Poughkeepsie, NY, is hiring a Guest Services Representative to greet visitors, provide directions, and deliver excellent customer service across the hospital lobby. The role supports families of surgery patients, collaborates with staff, maintains a safe, welcoming environment, and upholds our values.

This full-time position features variable 8-hour shifts (5:00am–8:00pm) with rotating weekends and holidays.

Qualifications

• Minimum six months customer service experience.
• High School Diploma or Equivalent required.
• Ability to communicate in Spanish is a plus.

Responsibilities

• Greet guests in the lobby with a sincere, customer-friendly attitude.
• Provide accurate information and directions to visitors.
• Assist guests with wheelchair needs or escort them to their destination as needed.
• Maintain a safe, attractive environment within the facility.
• Support families of surgery patients with information and assistance.
• Notify Security of any suspicious persons or incidents.
• Keep department logs up to date and accurate.
• Foster efficient working relationships with supervisor, coworkers, and customers.
• Demonstrate the ability to multitask in a dynamic environment.
• Model and uphold Northwell values (customer care, respect, integrity).
• Maintain reliable, regular attendance.
• Perform other duties as required to support guest services.

Skills

Customer service

Spanish language

Education

High School Diploma or Equivalent

Job description

Full-Time: Variable 8-hour shifts between 5:00am-8:00pm. Rotating weekends and holidays as needed.

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.

Responsibilities

1. 1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
2. 2. Provides accurate and timely information and directions.
3. 3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.
4. 4. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.
5. 5. Provides information/support to families of surgery patients.
6. 6. Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury.
7. 7. Ensures department logs are up to date and accurate.
8. 8. Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.
9. 9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
10. 10. Maintain and Model Nuvance Health Values.
11. 11. Demonstrates regular, reliable and predictable attendance.
12. 12. Performs other duties as required.

Education Skills Experience

• High School Diploma or Equivalent required.
• Minimum six months customer service.
• Ability to communicate in Spanish is a plus.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company: Vassar Brothers Medical Center
Org Unit: 1839
Department: Info Desk
Exempt: No
Salary Range: $20.00 - $23.00 Hourly