Guest Services Representative I - P/T - 20 hours - Elkton

Union Hospital of Cecil County, Inc.; United States; On-site; USD 23,000 - 34,000; Full time

Job summary

ChristianaCare is seeking a service-oriented ambassador to welcome patients, visitors, and guests with love and excellence. The role focuses on providing accurate information, supporting care teams, and processing visitor passes while handling inquiries and coordinating with volunteers.

Evening and weekend shifts are required. ChristianaCare is an equal opportunity employer, offering a comprehensive benefits package and a commitment to a diverse workforce.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Excellent oral communication skills.

Responsibilities

• Greet patients and visitors with warmth and provide accurate, helpful information.
• Collaborate with hospital staff such as patient guides, escorts, and nurse managers to enhance the patient experience.
• Complete visitor passes and assist with related duties as assigned.
• Document lost or found items and respond to inquiries using the R2L system at Newark and Wilmington campuses.
• Maintain updated Information Desk Directories and relay any issues to the team.
• Assist volunteers and Junior Board members with daily assignments and inquiries during shifts.

Skills

Excellent oral communication

Customer service

Education

High school diploma or equivalent

Job description

Job Details Are you service oriented and interested in working for an organization passionate about love and excellence? This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Education an Experience

• High school diploma or equivalent
• Two years of customer service experience

Principal Duties and Responsibilities:

• Greets patients and visitors with love and excellence and provides accurate, helpful information
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
• Completes assigned projects such as collating, typing, and processing visitor passes with other related duties as required.
• Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Advises the volunteers and Junior Board member’s daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Excellent oral communication skills
• Distribute visitor badges
• Keeps team members updated on current issues/concerns before leaving their shift.

Hours:

Evenings & weekends working a varied schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $16.50 - $24.41

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Nov 21, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions

Christiana Care Health System Website