Guest Services Representative (Concierge)

Medical University of South Carolina; Charleston (SC); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Medical University of South Carolina is seeking a Guest Services Representative who will cover inpatient and outpatient Concierge units and information services areas, providing high-level customer service to patients, families, visitors and staff. You will greet guests, assess needs, and direct them appropriately to services, while supporting accommodations and access to chaplain and social services.

You will serve as a liaison between patients, family members, visitors and clinical teams,

Qualifications

• Education: High School Degree or Equivalent.
• Work Experience: 0-6 months.

Responsibilities

• Effectively assists patients in inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients upon arrival and directs them accordingly.
• Meets key performance metrics and complies with policies and processes.
• Provides support for hotel accommodations and access to Chaplin and community social services.
• Acts as liaison between patients, family members, visitors, guests and the clinical team.

Education

High School Degree or Equivalent

Job description

Job Description Summary

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000451 CHS - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
Professionally greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.
Meet key performance metrics for area and demonstrate compliance with polices and process.
Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
Performs other duties as assigned.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months.

Physical Requirements

• Mobility & Posture
• Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• Climbing stairs: Infrequent
• Working indoors: Continuous
• Working outdoors (temperature extremes): Infrequent
• Working from elevated areas: Frequent
• Working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• Bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent

• Manual Dexterity & Strength
• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• Reaching overhead: Frequent
• Reaching in all directions: Continuous
• Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Full use of both legs: Continuous
• Balance & coordination (lower extremities): Frequent

• Lifting & Force Requirements
• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36”: Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent
• Examples:
• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force

• Vision & Sensory
• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depthperception: Continuous
• Peripheral vision: Continuous

• Hearing acuity (with correction): Continuous
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous
• Olfactory (smell) function: Continuous
• Respiratoruse qualification: Continuous

• Work Environment & Conditions
• Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime asrequired: Frequent
• Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees