Guest Services Representative

InTown Suites; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, life and+disab

401k with company match

PTO for full-time employees

Weekly payroll

Job summary

InTown Suites is seeking a Guest Services Representative in Austin, TX to greet guests, check in/out, and support front-office operations. You will handle reservations, assist staff, and maintain a safe, welcoming environment in a full-time role.

Ideal candidates have a valid driver’s license, strong English communication, solid computer skills, and the ability to multitask in a fast-paced hotel setting. Training and a supportive team are provided.

Qualifications

• Must be proficient in operating computer systems
• Read, understand, and interpret information from reports
• Read, write, and understand English to interact with guests and staff
• Sufficient math skills to calculate room revenue, occupancy, and cash handling
• General computer proficiency and front office operations knowledge
• Ability to perform a variety of front office positions as needed
• Strong communication and problem-solving abilities
• Ability to work long hours and manage multiple tasks under pressure

Responsibilities

• Take reservations courteously and accurately
• Check guests in and out in a timely, professional manner
• Assist guests with front desk duties when GM not present
• Maintain safety and security standards
• Assist property staff and report issues to Regional Ops Manager
• Handle cash deposits and balance a cash bank
• Ensure desk and office areas stay clean and organized

Skills

Valid driver’s license

English proficiency

Computer literacy

Front office knowledge

Mathematical skills

Multi-tasking

Effective communication

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Property Address:

7812 Clock Tower Drive
Austin, Texas 78753

The Guest Services Representative willassistthe guests efficiently, courteously, and professionally in all front office related functions.The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.

Essential Duties and Responsibilities:

• Ensures reservations are taken correctly and courteously

• Represent hotel in a professional and courteous manner, check guests in and out ina timelyand efficient manner

• Must be proficient in computer operating system

• Availableat all timesto deal with guest issues in a professional manner

• Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns

• Provide guidance to property staff as needed

• Ensure compliance of safety and security standards

• Reports to Regional Operations Manager in General Manager’sabsence

• Responsible for bank deposits in General Manager’sabsence

• Identifyand follow up on life/safety issues and inspection issues

• Notify General Manager or equivalentimmediatelyof any safety and/or security violations of policy

• Leave all desk and office areas in a clean and neat manner

• Take responsibility for ensuring that property is always clean and free of any trash and debris

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile

• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Sufficient mathematical skills to calculate room revenue, average rate, occupancypercentageand count and balance a cash bank, etc.

• General computerproficiency

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis and as business conditions demand

• Ability to manage multiple activities often in stressful situations with time constraints

• Ability to use time management skills to effectively get task accomplished

• Ability to make effective judgment on allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• Occasionally required to sit; climb,balance;stoop, kneel, crouch or crawl

• Mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

• May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Travel to other properties within the market and to the bank

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.