Guest Services Representative

UNC Health Blue Ridge; Morganton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Benefits package

Job summary

UNC Health Blue Ridge in Morganton, NC is seeking a Guest Services Representative for the 2nd shift. This full-time position will be Monday through Friday and focuses on delivering outstanding customer service to patients and visitors, ensuring a welcoming and supportive experience throughout their stay.

The role emphasizes a friendly, problem-solving approach to create positive interactions and satisfaction for guests and families across the hospital environment.

Responsibilities

• Be the first point of contact for patients and family members.
• Provide exceptional customer service, ensuring guests feel welcome and cared for.
• Use friendly demeanor and problem‑solving skills to create positive interactions.

Job description

Blue Ridge HealthCare Hospitals - Morganton

Visitor Access Management

Full Time

2nd Shift

Monday - Friday

THE ORGANIZATION

At UNC Health Blue Ridge, we live our mission by enhancing the lives of every patient and resident we serve. We believe our people are our greatest asset and strive to provide an environment where they can thrive.

You’ll love working with us because:

• We are a teaching hospital
• We work together to ensure our patients receive outstanding, holistic care
• Your expertise and ideas are valued
• Your health and well-being matter
• And much more

“I love working atUNCHealth Blue Ridge because I know I am seen and valued. I know this is where I belong and that allows me to give my very best to my patients and their families .”

THE POSITION

Join our team as aGuest Services Representative, where you will be the first point of contact for our valued patients and family members. In this role, you will provide exceptional customer service, ensuring each guest feels welcome and cared for throughout their experience. Your friendly demeanor and problem-solving skills will contribute to creating memorable and positive interactions that enhance our guests' overall satisfaction.

• Generous tuition assistance/reimbursement program
• Competitive benefits package

THE LOCATION

You’ll love living here.

• Abundance ofrecreational activitiesin our backyard
• Excellent public schools
• High-quality health care
• Lowercost of living
• Moderate climate
• Proximity to scenic attractions
• Higher education facilities located nearby
• Short drive to key cities such as Asheville, Charlotte, and Winston-Salem

Additional Information:

JOIN US

Work with a team that will appreciate your professional knowledge and day-to-day contributions. With more than 1,800 employees, we recognize that you are an essential part of our work team and community, and we value you. We are friends and neighbors taking care of friends and neighbors.

UNC Health Blue Ridge is a not-for-profit community healthcare system providing advanced healthcare from more than 35 locations across a three-county region of Western North Carolina. The services include a 315-bed acute care hospital located on two campuses (Morganton and Valdese), multiple physician practices, urgent and express care locations, and Grace Ridge Retirement Community.

Equal Employment Opportunity

UNC Health Blue Ridge is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.