Guest Services Representative

My Place Hotels of America; Loveland (CO); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Monthly bonus

Bi-weekly direct deposit

Flexible scheduling

Cross-training and advancement

Job summary

My Place Hotel in Loveland, CO is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support to ensure smooth check-ins, accurate records, and a clean, welcoming property.

Responsibilities include handling reservations, processing charges, guiding guests on amenities and local attractions, and assisting housekeeping during high occupancy.

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, and incidental fees
• Explain hotel amenities, rewards program participation, and local dining/attractions
• Address guest concerns professionally and escalate issues when appropriate
• Complete laundry and cleaning tasks
• Respond to guest requests via phone or in person and route messages as needed
• Maintain front desk logs, cash logs, and shift paperwork

Skills

Customer service

Multitask

Cash handling

Record keeping

Tools

Microsoft Office

Job description

My Place Hotel - Loveland, CO Currently looking to fill 7:00 AM - 3:00 PM shifts

Guest Service Representative

Position Summary

My Place Hotel in Loveland is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You\'ll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and escalate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

Basic computer proficiency (Microsoft Office) Strong customer service and communication skills Ability to multitask, stay organized, and work independently Reliable attendance and professional conduct Comfortable handling cash and maintaining accurate records

Pay & Benefits

• $16-17 per hour
• Monthly bonus potential
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times: 7:00 AM - 3:00 PM (currently hiring for this shift) and 11:00 PM - 7:00 AM

Join a team where your work directly impacts guest satisfaction and daily hotel success. If you\'re dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.

Salary: $16 - $17 per hour

Job Posted by ApplicantPro