Guest Services Representative

My-Place-Hotels

Loveland (CO)

On-site

USD 22,041 - 23,419

Full time

14 days+

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Benefits offered by this job

Monthly bonus potential

Flexible scheduling

Cross-training and advancement

Job summary

My Place Hotel in Loveland, CO is hiring a Guest Service Representative for 7:00 AM - 3:00 PM shifts. You will support front desk operations, handle reservations, check-ins/outs, and process charges while ensuring a welcoming, accurate records system and safe property.

Strong organization and service attitude are essential. Responsibilities include guest communications, cash handling, and supporting housekeeping as needed.

Qualifications

Basic computer proficiency with office software
Strong customer service and clear communication
Ability to multitask, stay organized, and work independently
Reliable attendance and professional conduct
Comfortable handling cash and maintaining records

Responsibilities

Serve as the first point of contact for guests during arrival, stay, and departure
Process reservations, check-ins, and check-outs using hotel systems
Post and verify charges including room rates, taxes, and fees
Explain hotel amenities and local attractions to guests
Address guest concerns professionally and elevate issues when needed
Assist with laundry and cleaning tasks
Answer and route incoming calls with proper etiquette
Record messages and manage wake-up requests
Maintain shift paperwork and logs

Skills

Microsoft Office

Customer service

Multitasking

Attention to detail

Job description

Guest Service Representative

My Place Hotel - Loveland, CO

Currently looking to fill 7:00 AM - 3:00 PM shifts

Position Summary

My Place Hotel in Loveland is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You'll Do

Front Desk & Guest Experience

Serve as the first point of contact for guests during arrival, stay, and departure
Complete reservations, check-ins, and check-outs using hotel systems
Post and verify charges including room rates, taxes, My Store purchases, and pet fees
Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
Address guest concerns professionally and elevate issues when appropriate
Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

Complete laundry, stocking supplies, and sanitizing common areas
Maintain the coffee bar and lobby
Clear snow and ice from entrances and sidewalks as needed
Deliver guest items such as towels, cribs, and toiletries
Issue and track keys and key cards for housekeeping and maintenance
Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

Answer and route incoming calls using proper phone etiquette
Record messages accurately and manage guest wake-up requests

Cash Handling & Records

Process credit card authorizations and cash transactions
Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

Follow all safety and security procedures
Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
Monitor doors and lighting to ensure a secure environment

Qualifications

Basic computer proficiency (Microsoft Office)

Strong customer service and communication skills

Ability to multitask, stay organized, and work independently

Reliable attendance and professional conduct

Comfortable handling cash and maintaining accurate records

Pay & Benefits