Guest Services Representative

WizeHire, Inc; Logan (UT); On-site; USD 17,000 - 19,000; Full time

Job summary

Comfort Inn and Suites Logan near University in Logan, UT is seeking a Guest Service Representative to be the first point of contact for guests and manage all aspects of their stay. You will deliver friendly service, handle reservations, and assist with rooms and amenities to ensure a memorable visit.

Requirements include prior guest service experience and knowledge of hotel reservation systems. Strong communication and organization skills are essential for success in this role.

Qualifications

• Work experience as a Guest Service Representative, Receptionist, or similar role.
• Experience with hotel reservations software, such as ChoiceAdvantage, OnQ, and Opera
• Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
• Exceptional customer service
• Excellent communication and organizational skills

Responsibilities

• Deliver exceptionally friendly and helpful service to all our guests
• Be a team player and take the initiative to help your teammates
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Manage online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping, breakfast, and maintenance staff to accommodate all guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Engage guests in our loyalty program to enhance their stay, gather business information to support corporate clients, and encourage positive guest feedback through review platforms. Monthly bonuses are awarded for achieving these goals

Skills

Customer service

Communication

Organizational skills

Tools

ChoiceAdvantage

OnQ

Opera

Job description

Comfort Inn and Suites Logan near University Logan, UT, US

At Comfort Inn & Suites Logan near University, our people are our greatest asset. We are looking for a Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Ultimately, you will help create a pleasant and memorable stay for our guests. If you have a knack for customer service, we’d like to meet you.

• Deliver exceptionally friendly and helpful service to all our guests
• Be a team player and take the initiative to help your teammates
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Manage online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping, breakfast, and maintenance staff to accommodate all guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Engage guests in our loyalty program to enhance their stay, gather business information to support corporate clients, and encourage positive guest feedback through review platforms. Monthly bonuses are awarded for achieving these goals

Work experience as a Guest Service Representative, Receptionist, or similar role

Experience with hotel reservations software, such as ChoiceAdvantage, OnQ, and Opera

Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor

Exceptional customer service

Excellent communication and organizational skills

Compensation

$12.50 - $13.50 hourly

Comfort Inn and Suites Logan near the University is located right in the heart of the beautiful Cache Valley.

With Utah State University just blocks away, Logan offers ample events, both family-friendly and University-driven, that will help you feel at home in this community.

As a member of the Choice Hotels International family, our newly renovated hotel is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn and Suites Logan, we believe that if you take care of your team, they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster.

We are a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.