Guest Services Representative

Vecima Networks Inc.; Location (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A community-focused facility is seeking a Guest Services Representative to ensure positive experiences for visitors. This full-time role involves providing excellent customer service, managing inquiries, and facilitating admissions. Candidates should have strong communication skills, experience in customer service, and the ability to work in a dynamic environment. Wage is $16.50/hour with a benefits package.

Benefits

Defined contribution pension plan

Comprehensive benefits package

Qualifications

• Ability to work both independently and as part of a team.
• Flexibility to adapt to a fast-paced environment.
• Basic computer skills for data entry and handling electronic transactions.

Responsibilities

• Provide outstanding customer service to guests.
• Address inquiries and facilitate smooth operations.
• Handle program registrations in person and over the phone.

Skills

Excellent customer service skills

Strong communication skills

Problem-solving skills

Organizational abilities

Education

Previous experience in customer service or hospitality

Job description

We are seeking a dynamic and customer-focused individual to join our team as a Guest Services Representative. In this role, you will play a key part in ensuring that every visitor has a positive and memorable experience at our facility. As the first point of contact for guests, you will be responsible for providing outstanding customer service, addressing inquiries, and facilitating smooth operations within the facility.

The Guest Services Representative plays a vital role within our Guest Services team. This position is dedicated to delivering exceptional customer service by providing assistance, addressing inquiries, educating guests on facility rules and procedures, and presenting a range of options in a friendly and courteous manner. The Representative is adept at identifying and promoting opportunities for added value and increased sales, showcasing strong leadership, communication, and problem-solving skills to enhance the overall guest experience. Responsibilities include handling both in-person and over-the-phone program registrations, facilitating internal and external communication, managing facility admissions, and promoting membership sales.

• Ability to work both independently and as an integral part of a team.
• Demonstrate problem-solving skills and judgment.
• Flexibility to adapt to a fast-paced environment.
• Ability to establish and maintain respectful, cooperative, and professional relationships with colleagues and the community.
• Experience working with diverse demographics.

Qualifications (to be maintained as a condition of employment)

• Excellent customer service and communication skills.
• Ability to handle challenging situations with tact and diplomacy.
• Strong organizational and multitasking abilities.
• Previous experience in customer service, hospitality, or a related field is preferred.
• Basic computer skills for data entry and handling electronic transactions.
• WHMIS certification
• Satisfactory Police Criminal Records Check required.

Working Conditions

• Flexible schedule, including evenings, weekends and holidays.
• Ability to sit for extended periods.
• Comfortable working in a dynamic and fast-paced environment.

TERMS OF EMPLOYMENT

• Full-time, 35-40 hours a week
• Wage: $16.50/ hour
• Defined contribution pension plan as well as a comprehensive benefits package

About Us

The Lunenburg County Lifestyle Centre environment that caters to a wide range of interests and needs. Our facility boasts an array of amenities designed to enhance community engagement, promote health and wellness, and foster cultural enrichment. Our mission is to promote community well-being, individual health, and cultural vitality through innovative programming and inclusive facilities. We strive to ensure affordability and accessibility for all members of our community, regardless of background or ability. By providing a range of services and amenities, we contribute to the economic vitality of our region, improve public health outcomes, and enhance overall quality of life for residents. Our facility serves as a catalyst for social connection, personal growth, and community cohesion.