Guest Services Representative

Rolling Hills Hospitality, LLC; Florence (KY); On-site; USD 18,000 - 19,000; Full time

Job summary

Rolling Hills Hospitality, LLC in Florence, KY seeks a friendly hotel front desk agent to welcome guests, manage accounts, answer inquiries and field complaints to ensure an excellent guest experience.

You will bring outstanding communication, a guest-first attitude, and enjoy interacting with people in a positive team environment.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and a friendly demeanor.
• Ability to handle guest inquiries and complaints professionally.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer inquiries and manage guest accounts.
• Field complaints to ensure a positive guest experience.

Skills

Guest service

Communication

Problem solving

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment.

Compensation: $13.50 - $14 hourly