Guest Services Representative

Paycom; Corpus Christi (TX); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Paycom is seeking a Guest Services Representative to provide courteous and professional service at the front desk. You will greet guests, register them, and assign rooms while accommodating special requests when possible.

You will handle check-ins/check-outs, log information for shifts, and manage payments with proper cash handling procedures. The role requires standing 6–8 hours and lifting up to 35 pounds, with AM/PM shifts across weekdays and holidays.

Qualifications

• Experience in hospitality/front desk preferred.
• Ability to stand for up to 8 hours and lift up to 35 pounds.
• Flexibility to work AM/PM shifts, weekends and holidays.

Responsibilities

• Greet and register guests and assign rooms.
• Handle check-ins and check-outs with courtesy and efficiency.
• Process room charges and payments; balance cash drawers.
• Promote future reservations at checkout and assist guests with directions.

Skills

Customer service

Front desk operations

Cash handling

Reservations knowledge

Tools

PMS system

Job description

A Guest Services Representative assists our guests efficiently, courteously and professionally in all front desk related functions while maintaining a high standard of service and hospitality.Responsibilities include:Provides the highest quality of service to the customer at all times.Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations.Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.Communicates with incoming shift employees by logging pertinent informationEnsures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.Keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel.Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.Posts room charges using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.Promotes repeat business by offering to take future reservations upon check-out.Keeps front desk area neat, clean and free of safety hazards.Be able to stand/walk for extended periods of time (6-8 hours)Be able to lift up to 35 poundsMust be able to work either AM or PM shifts on weekdays, weekends, and holidaysSchedules are subject to change weeklyThe items listed above include, but are not limited to the overall job responsibilities.