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A leading company in the hospitality sector is seeking a Guest Services Representative to ensure an exceptional guest experience. Responsibilities include checking guests in and out, handling payments, and maintaining a clean environment. This role requires strong communication, problem-solving skills, and a commitment to customer service. Ideal candidates will have a high school diploma and experience with property management systems, and they should embrace the company’s service culture.
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Position Purpose and Summary
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This role involves assisting guests, answering phones, checking guests in and out, and collecting payments according to company guidelines. The GSR also handles daily front office paperwork and ensures safety and security procedures are followed for all associates and guests.
Watch the "A Day in the Life" video for Guest Services Representative: https://vimeo.com/1071879676/bfee2e9e44?share=copy
Major / Key Job Duties
Other Duties
Benefits
Compensation
Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc. Compensation depends on role, experience, and location.
Knowledge, Skills, Abilities & Competencies
Minimum Qualifications
ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion.