Guest Services Rep Part Time-104020

Extended Stay America; Saint Paul (MN); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Guest Services Representative, where your commitment to exceptional customer service will shine. In this role, you will be the face of the hotel, assisting guests with their needs and ensuring a welcoming environment. Your responsibilities will include managing reservations, handling payments, and maintaining a clean and organized front desk area. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about creating memorable experiences for guests. If you are looking for a rewarding opportunity with competitive wages and a supportive work culture, this is the role for you.

Benefits

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Qualifications

• Strong commitment to guest experience and service culture.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain cleanliness and organization of the front desk area.
• Handle guest requests and resolve issues promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost respect and kindness.
• Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handles collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property.
• Sets up, maintains, and takes down the breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards.
• Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
• Collects relevant guest information in accordance with guidelines, probes for potential sales leads, and identifies opportunities.
• Conducts periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.
• Complies with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Cross-trains into the housekeeping and laundry areas so that assistance can be provided as needed.
• Other duties as requested by the management team.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

For Colorado, Washington, California, Applicants Only:

Guest Services Rep Part Time - $13.50 - $22.73 Hourly

For New York City (Whitestone) Applicants Only:

Guest Services Rep Part Time - $32.88 Hourly