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Guest Services Rep Part Time-104020

Extended Stay America, Inc.

Lombard (IL)

On-site

USD 60,000 - 80,000

Part time

9 days ago

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Job summary

Join a leading hospitality company as a Guest Services Representative, dedicated to providing exceptional experiences for guests. This role involves assisting with check-in and check-out processes, managing reservations, and ensuring compliance with company safety standards. Ideal for individuals who thrive in customer service and have strong communication skills.

Benefits

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Qualifications

Strong commitment to providing an excellent guest experience.
Ability to resolve guest issues effectively.
Experience in a customer-facing role is desirable.

Responsibilities

Assist guests with check-in, check-out, and payment processes.
Respond to guest requests with diligent follow-through.
Maintain a clean and organized front desk and lobby area.

Skills

Guest Service

Communication

Problem Solving

Cash Handling

6 days ago Be among the first 25 applicants

Position Purpose And Summary

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
Setup, maintain, and takedown of breakfast display in timely manner.
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other Duties

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Other tasks as assigned by the management team.

Benefits

Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges

Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and

location. Candidates are not guaranteed to be at the high or low end of the compensation ranges

presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only

California: $16.50 - $23.00

Colorado: $16.00 - $19.00

Illinois: $16.00 - $19.00

Minnesota: $16.00 - $19.00

New Jersey: $16.00 - $23.22

Washington: $16.66 - $21.10

Whitestone, NY: $19.17 - $20.52

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Restaurants

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