Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Findlay (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Services Representative to provide exceptional experiences for guests at their Findlay, Ohio location. The successful candidate will assist with check-ins and check-outs, manage reservations, and maintain operational excellence at the front desk. Candidates should be proficient in English, have a strong commitment to guest service, and possess a high school diploma or equivalent. Join a team dedicated to enhancing guest satisfaction and hospitality standards!

Benefits

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discounts

Qualifications

• High School Diploma or GED, or related experience/training.
• Proficient in English communication.
• Ability to operate property management systems effectively.

Responsibilities

• Assist guests, answer phones, and check guests in and out.
• Process reservations and payments according to guidelines.
• Maintain cleanliness and organization of the front desk and lobby.

Skills

English communication

Customer service

Problem-solving

Education

High School Diploma or GED

Job description

5 days ago Be among the first 25 applicants

Position Purpose And Summary

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines, and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative

Major / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Resolves guest issues through the Make it Right process, embracing ESA's service culture with respect and kindness.
• Processes reservations, registration, payment, and departures according to company guidelines.
• Handles collection efforts for all in-house balances and maintains cash, credit card, and city ledger accounts.
• Sets up, maintains, and takedown breakfast displays timely.
• Maintains an organized and clean work area behind the front desk, lobby, and guest areas.
• Sells ESA's value to inquiries and strives to convert them into reservations and occupied rooms.
• Collects guest information, probes for sales leads, and identifies sales opportunities.
• Conducts periodic property tours to ensure standards are met.
• Provides reasonable accommodations in response to guest requests when possible.
• Adheres to safety and security policies, reporting issues promptly.

Other Duties

• Maintains overall hotel cleanliness, assisting with cleaning and upkeep of various areas.
• Engages in cross-training in housekeeping and laundry to provide assistance as needed.
• Performs other tasks as assigned by management.

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc. Compensation may vary based on role, experience, and location. The company complies with all wage laws.

Knowledge, Skills, Abilities & Competencies

• Proficient in English communication.
• Operates property management system technology effectively.
• Follows safety and operational procedures.
• Completes routine reports and correspondence.
• Performs basic math calculations.
• Uses good judgment and manages guest issues effectively.

Minimum Qualifications

• High School Diploma or GED, or related experience/training, or equivalent.

ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion.