Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Bensalem Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise hôtelière dynamique recherche un représentant des services à la clientèle engagé pour offrir la meilleure expérience possible aux clients. Vous serez responsable de l'accueil des invités, de la gestion des réservations et de la coordination de diverses tâches, tout en respectant la culture de service de l'entreprise. Ce rôle exige une excellente communication, un jugement solide et une capacité à résoudre des problèmes rapidement.

Benefits

Salaire hebdomadaire

Assurance vision

Plan 401(k)

Programme d'aide aux employés (EAP)

Reconnaissance des employés

Avantages et réductions pour les employés

Qualifications

• Diplôme de secondaire ou équivalent exigé.
• Compétences en communication efficace en anglais.
• Compétences mathématiques de base requises.

Responsibilities

• Engagement total envers la satisfaction des clients.
• Traitement des réservations, check-ins et check-outs.
• Maintien de la propreté de l'hôtel et assistance dans le ménage.

Skills

Communication en anglais

Jugement et résolution de problèmes

Education

Diplôme de secondaire ou GED

Tools

Systèmes de gestion de propriété

Job description

Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing all necessary front office paperwork according to company guidelines. The GSR also ensures safety and security procedures are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative: https://vimeo.com/1071879676/bfee2e9e44?share=copy

Major / Key Job Duties

1. Provide a 100% commitment to guest satisfaction.
2. Respond to guest requests with diligent follow-through.
3. Resolve guest issues using the Make it Right process, embracing ESA's service culture.
4. Process reservations, check-ins, payments, and check-outs per guidelines.
5. Manage collections of in-house balances and maintain cash, credit, and city ledger accounts.
6. Set up, maintain, and dismantle breakfast displays timely.
7. Maintain a clean and organized work environment.
8. Promote ESA to inquiries and convert them into reservations and bookings.
9. Gather guest information, identify sales opportunities, and probe for leads.
10. Conduct periodic property tours to ensure standards are met.
11. Provide accommodations for guest requests whenever possible.
12. Follow all safety, security, and company policies, including key control and reporting issues promptly.

Other Duties

1. Maintain overall hotel cleanliness and assist with housekeeping and laundry as needed.
2. Engage in cross-training to support various hotel areas.
3. Perform other tasks as assigned by management.

Benefits

• Weekly Pay
• Competitive Wages
• Great Work Environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Plan
• Employee Assistance Program (EAP)
• Employee Perks and Discounts

Compensation

Pay ranges vary by state, with specific ranges listed for California, Colorado, Illinois, Minnesota, New Jersey, Washington, and Whitestone, NY. Compensation depends on role, experience, and location, and complies with applicable wage laws.

Knowledge, Skills, Abilities & Competencies

• Proficient in English communication.
• Operation of property management systems and shift reports.
• Understanding safety procedures and manual instructions.
• Routine report and correspondence completion.
• Basic math skills.
• Good judgment and problem-solving skills in guest interactions.

Minimum Qualifications

• High School Diploma or GED, or equivalent experience.

ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.