Guest Services - Receiving

Stein Garden Centers, Inc.; Mequon (WI); On-site; USD 19,000 - 23,000; Full time

Job summary

Stein Garden Centers, Inc. in Mequon, WI is seeking an Associate-Guest Services - Receiving to greet customers, assist with purchases, and support store operations. This non-exempt role emphasizes customer service, teamwork, and a passion for horticulture and home décor.

You will operate the POS, help maintain merchandise presentation, and cross-train across departments. Candidates should be able to work outdoors in all weather and communicate clearly with customers and colleagues.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Excellent written and verbal communication with strong customer service.
• Work well in indoor and outdoor conditions, rain or shine.
• Able to multitask, prioritize, and work independently or in a team.
• Strong organization and problem-solving abilities.

Responsibilities

• Greet customers promptly to make them feel welcomed in the store.
• Develop and maintain professional relationships with customers and coworkers.
• Assist customers, determine needs, and educate on selections.
• Support merchandising and operational procedures as directed by management.
• Follow directions and complete other duties as required.
• Maintain stock levels, product quality, and presentation.
• Ensure signage is current and properly displayed.
• Stock and rotate products according to company direction.
• Cross-train across multiple departments.
• Operate the POS efficiently, process payments, and bag merchandise.
• Contribute to floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors per policy.
• Participate in learning and development meetings and activities.

Skills

Customer service

Communication

Multitasking

Team player

Organizational skills

Problem solving

Sales oriented

Horticulture interest

Tools

POS system

Job description

Position: Associate-Guest Services -Receiving

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: Mequon, WI

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements:

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.