Guest Services - Cashier

Stein Garden Centers, Inc.; Mequon (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Stein Garden Centers, Inc. in Mequon, WI is seeking an Associate-Guest Services - Cashier to welcome customers, handle purchases, and help them find the right plants and décor.

You will work with the management team to maintain merchandising standards, stock, and store presentation while delivering friendly, knowledgeable service in a fast-paced environment. This non-exempt role requires reliability, teamwork, and a passion for horticulture, seasonal merchandise, and superior customer

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Excellent written and verbal communication and customer service skills.
• Ability to work both indoors and outdoors, rain or shine.
• Ability to multitask, prioritize, and work independently or with a team.
• Strong organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to create a welcoming atmosphere.
• Develop and maintain a professional relationship with customers and co-workers.
• Assist customers, identify needs, and guide selections.
• Support merchandising and operational procedures per management.
• Follow directions and complete other duties as required.
• Maintain stock levels, product quality, and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products as directed.
• Cross-train across departments.
• Operate the POS accurately and process transactions.

Skills

Customer service

POS operation

Communication

Team player

Merchandising

Multitasking

Product knowledge

Cash handling

Tools

POS system

Job description

Position: Associate-Guest Services -Cashier

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: Mequon, WI

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.