Guest Services Pro: Flexible Hours & Great Perks

Dave & Buster's; Kentwood (MI); Hybrid; USD 19,000 - 24,000; Part time

Benefits offered by this job

Free Games

Job summary

Dave & Buster's in Kentwood, MI is seeking a part-time Guest Services - WIN Staff to create positive first impressions for guests and guide them through their Midway experience. You will greet guests, assist with requests, and coordinate game support in a fast-paced environment.

Requires 18+, flexible schedule including nights and weekends, and the ability to lift up to 30 pounds and stand for long periods. A fun, team-driven atmosphere with opportunities for growth awaits.

Qualifications

• Must be at least 18 years old.
• Friendly, smiling attitude and strong communication skills.
• Ability to work days, nights and/or weekends as required.
• Able to read and write notes and handle guest requests.
• Capacity to lift up to 30 pounds and be on your feet for long periods.

Responsibilities

• Delivers an unrivaled guest experience with food, drinks, and games.
• Greet guests warmly and guide them through the Midway experience.
• Assist guests with requests and recommendations; escalate when needed.
• Provide game assistance and coordinate with technicians or management when required.
• Bid guests farewell and seek to secure return visits.
• Monitor ticketing and merchandise inventory; restock as needed.
• Maintain store cleanliness and organized displays to drive guest traffic.
• Collaborate with team members to ensure smooth operations and morale.

Skills

Guest service

Communication

Friendly demeanor

Team player

Sales assistance

Job description

Dave & Buster's in Kentwood, MI is seeking a part-time Guest Services - WIN Staff to create positive first impressions for guests and guide them through their Midway experience. You will greet guests, assist with requests, and coordinate game support in a fast-paced environment.

Requires 18+, flexible schedule including nights and weekends, and the ability to lift up to 30 pounds and stand for long periods. A fun, team-driven atmosphere with opportunities for growth awaits.