Guest Services Officer, Security Command Center (Part Time - Night Shift)

The Nelson-Atkins Museum of Art; Kansas City (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

The Nelson-Atkins Museum of Art is seeking a part-time Guest Services Officer for their Security Command Center, focusing on ensuring safety during night shifts. Ideal candidates will have a strong commitment to service, a high school diploma, and the capability to handle emergencies proficiently, providing a welcoming and secure environment for visitors.

Qualifications

• Must have a valid Driver's License.
• Able to respond quickly to emergencies.
• Experience in public interaction necessary.

Responsibilities

• Monitor security activities during night shifts.
• Patrol the museum and check offices and alarms.
• Answer phone and transfer calls when necessary.

Skills

Reading proficiency

Writing proficiency

Strong interpersonal skills

Attention to detail

Education

High School diploma or GED

Job description

Guest Services Officer, Security Command Center (Part Time - Night Shift)

Join to apply for the Guest Services Officer, Security Command Center (Part Time - Night Shift) role at The Nelson-Atkins Museum of Art

Guest Services Officer, Security Command Center (Part Time - Night Shift)

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Join to apply for the Guest Services Officer, Security Command Center (Part Time - Night Shift) role at The Nelson-Atkins Museum of Art

Where the power of Art engages the spirit of community.

The Nelson-Atkins Museum of Art invites all people to explore the art in its care, and through its vast collections, the depths and complexities of human experiences.

We strive to create a sense of belonging, where staff and volunteers can do meaningful work connecting people to art. We create an informed, invested group of staff and volunteers through shared values and open, direct and respectful communication. We embrace IDEAS (Inclusion, Diversity, Equity, Access and Sustainability) in every aspect of our ideals and aspirations, as we believe these values to be paramount to success. Each staff member and volunteer embodies the institution’s commitments and agrees to exhibit behaviors that align with them. We hold one another to these expectations so that, together, we may know, own, energize and sustain our culture and the institution for generations to come.

Guest Service Officer, Security Command Center (Part Time - Night Shift)

JOB PURPOSE: The primary function of this position is to monitor activity on the grounds of the museum during the night shifts and to control persons entering and leaving the Business Entrance.

SCHEDULE:

Friday 7p – 5a

Saturday 7p – 5a

Sunday 7p – 5a

(schedule is flexible as this person covers paid time off for eve shift)

Key Accountabilities/Essential Functions

• Operate security control equipment in the Security Command Center
• Answer the phone and transfer calls when necessary
• Patrol the entire museum (including stairs and ladders), checking offices, equipment and alarms; respond to alarms, notify emergency services as required
• Escort employees who request assistance to their cars after dark
• Act as primary point of contact for HVAC monitoring
• Monitor security systems
  
  
  

Core Capability Requirements

Education/

Experience

• High School diploma or GED required with demonstrated reading and writing proficiency in English; standard computer skills also required.
• A current valid Driver's License.
• Able to interact with the general public and museum staff and follow directions in a polite and courteous manner
• Maintain confidentiality of museum information
• Able to walk the complete building and stand and climb stairs and ladders when making rounds
• Able to respond quickly and correctly to all emergencies, to work independently, and exercise sound judgment.
• Able to obtain a city license
  
  
  

Preferred Experience

• Prior experience as a Night-Watch person or Central Station Operator preferred
• Training in CPR and first aid a plus
  
  
  

Core Capabilities

• Integrity: Demonstrating honesty and a consistent and uncompromising adherence to strong moral and ethical principles and values.
• Accountability: Accepts full responsibility for self and contribution as a team member. Helps and supports fellow employees in their work to contribute to overall organization success.
• Attention to Detail: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled. Follows process steps as outlined in standard operating procedures.
• Service Focus: Highly responsive and resourceful; strong propensity to provide excellent service and support internally and externally with a professional and approachable manner.
• Communication Skills: Ability to interact professionally with all levels of internal staff and with external stakeholders. Strong interpersonal communication skills; diplomatic and collaborative work style.
  
  
  

POSITION SPECIFICATIONS

Salary Grade

Grade 2: $16.24 per hour

FLSA Classification

Non-Exempt

Working Conditions and Physical Requirements

While performing the duties of this job, the officer is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The officer must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color visions, peripheral vision, and depth perception. Must also be physically capable of traveling and operating a motor vehicle.

Travel Expectations

0 – 15% of Travel Required

Non-Discrimination

The Nelson-Atkins is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Museums, Historical Sites, and Zoos

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