Guest Services - MGM Music Hall Fenway

Live Nation; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player seeks a dedicated Guest Services representative to enhance the experience of visitors at a premier music venue. This role focuses on delivering outstanding customer service, adapting to the needs of guests, and ensuring their satisfaction throughout their visit. Join a vibrant team where your communication skills and problem-solving abilities will shine, and help create memorable experiences for music lovers. If you thrive in a dynamic environment and enjoy interacting with diverse audiences, this opportunity is perfect for you.

Qualifications

• 2+ years in Customer Service and strong communication skills.
• Ability to adapt to customer needs and maintain loyalty.

Responsibilities

• Deliver exemplary customer service to enhance guest experiences.
• Keep records of customer interactions and resolve grievances.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Education

High School Diploma or equivalent

Job description

Guest Services - MGM Music Hall Fenway

Apply locations

Boston, MA, USA

Time type: Part time

Posted on: Posted Yesterday

Job requisition id: JR-79637

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

THE JOB

The Guest Services position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.

WHAT THIS ROLE WILL DO

1. Deliver exemplary customer service to maintain customer loyalty.
2. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
3. Refer unresolved customer grievances to designated departments for further investigation.
4. Solicit sales of new or additional services or products.
5. Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
6. Other tasks as assigned by the Operations Manager.

WHAT YOU'LL BRING

1. High School Diploma or equivalent.
2. At least 2 years in Customer Service and communications.
3. Strong strategic thinking and creative problem-solving skills.
4. Excellent verbal, written and interpersonal communication skills.
5. Acute sense of judgment, tact and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.