Guest Services & Membership Associate (Part-Time)

Hoffman Estates Park District 8038; Hoffman Estates (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

The Club at Prairie Stone in Hoffman Estates, IL is seeking a part-time Member Services Associate to provide guests with quality service and information on The Club and Park District offerings. Responsibilities include service desk support, membership sales, tours, and maintaining a clean, safe facility at The Club.

Shifts range across afternoons and evenings, including weekends; candidates must be at least 16 years old and able to obtain CPR/AED certification if not already certified.

Qualifications

• Prefer High School or further Education.
• Previous office or customer service experience helpful but not necessary.
• General computer skills.
• Ability to assist guests diplomatically, handle conflicts appropriately and answer questions regarding Park District operations.
• Must be 16 years of age.
• CPR/AED certification or be able to earn within 60 days.
• Must be able to read, write and speak in English.

Responsibilities

• Follow opening, closing and shift procedures.
• Assist registration, pass management, point of sale, rentals and other Hoffman Estates Park District activities.
• Assist in facility tours and membership sales.
• Monitor and maintain The Club at Prairie Stone for cleanliness and safety.
• Enforce The Club Member handbook rules.
• Follow cash drawers and cash receipts journal procedures.
• Meet uniform and appearance standards.
• Assist customers with facility questions and concerns.

Skills

Customer service

English proficiency

Communication

Cash handling / POS

Attendance reliability

Conflict resolution

Education

High school diploma or equivalent

Tools

RecTrac

Job description

The Club at Prairie Stone in Hoffman Estates, IL is seeking a part-time Member Services Associate to provide guests with quality service and information on The Club and Park District offerings. Responsibilities include service desk support, membership sales, tours, and maintaining a clean, safe facility at The Club.

Shifts range across afternoons and evenings, including weekends; candidates must be at least 16 years old and able to obtain CPR/AED certification if not already certified.