Guest Services Manager - The Vendue

Thereadhousehotel; Charleston (SC); On-site; USD 55,000 - 60,000; Full time

Job summary

A vibrant hotel in Charleston is seeking a passionate Guest Services Manager dedicated to providing exceptional experiences. In this full-time role, you'll lead the Guest Services team, ensure high rankings on guest review platforms, and promote a culture of hospitality. The Vendue values creativity and a unique guest experience, making it an exciting opportunity in a spirited environment with growth potential.

Benefits

Earned wage access

Paid Time Off

Medical, dental, and vision insurance

401(k) with employer matching

Employee Assistance Program

Qualifications

• Experience in a guest-facing role, ideally in hospitality (2+ years).
• Ability to learn and perform essential functions safely and accurately.
• TiPS certification within 30 days of employment.

Responsibilities

• Manage Guest Services team, ensuring exceptional guest experiences.
• Handle scheduling, payroll review, and staff training programs.
• Resolve guest complaints and concerns, managing service recovery.

Skills

Guest Satisfaction

Critical Thinking

Positive Attitude

Accuracy

Adaptability

Education

High school diploma or equivalent

Associate's or Bachelor's degree in hospitality

Tools

Opera management software

Micros POS

Job description

Join to apply for the Guest Services Manager - The Vendue role at The Read House Hotel

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Join to apply for the Guest Services Manager - The Vendue role at The Read House Hotel

Charleston’s first-ever hotel dedicated to the arts, The Vendue, inspires guests and team members alike with an ever-changing canvas of art for all the senses. Providing the ultimate guest experiences through a culture that values our team members is our number one priority. Time and again we excel in this pursuit as evidenced by our many accolades and awards in the industry. Start a new career journey with creativity, fun, and passion at The Vendue!

• Who We Are Looking For**
  
  

Our Guest Services Manager is the consummate leader of the Guest Services team and sets the tone for providing exceptional 360-degree guest experiences, always looking to break new ground in the hospitality industry. We are looking for a dedicated, professional to join their team - someone with a passion for customer excellence and eager to make each guest feel welcomed and wanted in our home.

• Primary Duties & Responsibilities**
• Reputation Management to ensure The Vendue is ranked high across all ranking platforms.
• Interview and hire all Guest Services staff. Maintain a team member training program and ensure all are properly trained and tested.
• Develop and implement standard operating procedures.
• Manage team member scheduling and time off requests. Review and approve payroll, including paid time off.
• Handle accounting activities such as closing open folios and dealing with third party billing issues.
• Accept or deny third party update requests.
• Respond to and resolve guest complaints and concerns. Perform service recovery as necessary. Prepare and issue gift certificates as appropriate.
• Ensure all guest services areas (both public and private) remain clean, organized, and pristine.
• Oversee and assist Guest Services team members in providing exceptional customer service.
• Be able to perform all Guest Services team member duties in order to support Guest Services activities as needed.
  
  

Note that this is not an inclusive list and team members are at times asked to assist with other tasks to best serve the business. Other tasks may be assigned by the Guest Services Manager or other managers.

• Supervisory Responsibilities**
• Guest Experience Managers
• Overnight Manager
• Night Audit
• Contracted Valet Staff
  
  

**Job Requirements**

Education/Experience

• A high school diploma or equivalent. An associate’s or bachelor’s degree in tourism, hospitality, or hotel management is a plus.
• At least two years in a guest-facing role, preferably in the hospitality industry.
• Experience with Opera management software is a plus.
• Food & Beverage and/or Art background a plus.
  
  

Skills & Abilities

• Commitment to guest satisfaction and service excellence. Welcoming and positive attitude to make guests feel at home and relaxed during their stay, actively asking and looking for ways to help guests.
• Critical thinking and adaptability. Self-motivated and able to recognize what needs to be done and take the initiative to do it with minimal supervision. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Servant Leader mentality, leading while also coming alongside when needed. Being aware to read and anticipate people’s desires/behavior or reactions. Collaborate and work well with others.
• Accuracy and speed in executing assigned tasks. Detail-oriented with the ability to work under pressure, be calm, and remain organized. Managing one's own time and being aware of the time of others.
• Ability to read, speak and understand English in order to give and follow directions, and procedures, and to communicate with the team and guests (using a translator app if necessary).
• Ability to learn and perform all essential job functions accurately and safely.
• Ability to become TiPS certified within 30 days of employment. Course and certification paid by The Vendue.
• Working Conditions**
  
  

Equipment To Be Used

• Computer and Ipad using Opera, Micros POS, Hello Shift, Gmail, and Google apps.
• Basic office equipment - copier/scanner/phone system.
• Systems to create keys, allow for guest remote check-in/out, manage guest room television programming, obtain credit card authorization and payment, enhance client relationship management, provide valet parking, and make restaurant reservations.
  
  

Physical & Mental Requirements

• Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires
• Must be able to stand, sit and walk for long periods of time.
• Must be able to climb stairs, both indoors and outside.
• Frequently required to use hands and arms to reach and handle. Frequently required to climb, balance, stoop, kneel, and crouch.
• Must be able to push, pull, lift, and carry up to 35 pounds.
• Must be professional in appearance and demeanor.
• Ability to adapt to an ever-changing and sometimes stressful work environment.
  
  

Work Environment

• While primarily an indoor job, one must be able to walk outside in a variety of weather conditions.
• Will work primarily in public areas of the hotel as well as guest rooms and restaurant outlets.
• Must be comfortable working in a shared space, with frequent noise, without the use of a private office.
  
  

The working conditions described are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• What we have to offer**
  
  

Salary

• $55,000-$60,000 base annual salary depending on experience
• Bonus opportunities annually up to 20%
• Exempt, full-time position
  
  

Benefits

• A culture that values curiosity, boldness, intentionality, and delight!
• Opportunities for internal growth and development
• Earned wage access through PayActiv - access your earned wages before payday!
• Paid Time Off & Paid Holidays
• Affordable medical, dental, and vision insurance plans
• Company provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%
• Referral program & Employee Assistance Program & Tuition Reimbursement Program
• Discounts at all Avocet-owned hotels and restaurants
  
  

Location:

• Located at 19 Vendue Range, Charleston, SC 29401, The Vendue is in the heart of Charleston’s French Quarter and Art District.
• Steps away from Waterfront Park, Charleston City Market, and Rainbow Row, along with other historic attractions, shopping, and dining.
• Who we are**
  
  

The Vendue is not traditional in its aesthetic, vibe or the way we serve our guests. Neither is this position. We’re here to shake things up to bring our guest experience to the next level–with some flair, and a touch of showmanship. You'll have everything you need to shine - great location? Check. An epic rooftop bar? Best in the city! 200+ piece curated art collection? Yup, but we don't want to brag. We could go on. But we are missing one thing - YOU. What level of creativity, fun, beauty, and inspiration can you bring to the team? Can you match our moxie? We'd love to find out. To learn more, visit thevendue.com.

Up top is where it’s at! The Rooftop, a legend unto itself, Charleston’s original rooftop bar. Constantly voted #1, Vendue’s lively rooftop boasts views for miles – harbor or city skyline. Pick your pleasure. With tasty food and pulse-pounding drinks to help fuel our guests’ merry-making, this is where it’s at. Every guest should leave thinking, “damn, that was good fun.” - and you can be part of the team that makes it happen!

Modern cuisine with Southern flair… Tastefully creative... Revival tastefully merges traditional local heirloom ingredients with modern concepts and delicious execution. A true fusion of old school and new school. Working with local farmers to “revive” seasonal, indigenous ingredients has injected a unique spin on our menu and is a nod to our fair city.

EOE/DFWP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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La Vendue-Mignot, Grand Est, France 1 month ago

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