Guest Services Manager Limelight Boulder

Aspen Skiing Company; Boulder (CO); On-site; USD 59,000 - 69,000; Full time

Job summary

Aspen Skiing Company seeks a Guest Services Manager to oversee front drive operations, ensuring exceptional service for guests and owners. This full-time role involves managing the Bell and Valet Teams, handling guest complaints, and maintaining high safety standards. Ideal candidates will possess a degree in hotel management and have at least three years of supervisory experience.

Benefits

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

401(k) Savings Plan

Employee Ski Pass and Dependent Ski Passes

Qualifications

• Minimum of 3 years management/supervisory experience.
• Valid Driver’s License required.

Responsibilities

• Oversee operations of the front drive area and manage Bell and Valet Teams.
• Ensure timely guest assistance and high-quality service levels.
• Prepare department budgets and manage payroll administration.

Skills

Organization

Communication

Multi-tasking

Education

Degree in hotel management or general field of study

Tools

Microsoft Office

Job description

Position Summary
The Guest Services Manager oversees operations of the front drive area, including the Bell and Valet Teams. This position acts as interface between owners, guests and property. The Guest Services Manager is responsible for welcoming all guests, parking vehicles and transportation services. This position reports to the Director of Operations.

The budgeted salary range for this position is $59,000-$69,000. Actual pay will be dependent on budget and experience, all salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 22, 2025.

Essential Job Functions
• Ensure that all owner and guests’ needs are identified and resolved as required
• Ensure that guest assistance from airport/drive through to residences/hotel rooms is of quality service levels
• Ensure timely skier shuttles and transportation to local attractions/restaurants in a timely and welcoming fashion
• Work with other departments to communicate and to ensure a five star/five diamond class experience for the owners and guests
• Manage and maintain working environment and administration for staff
• Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
• Perform Manager on Duty as required
• Maintain high safety standards for the garage environment and hotel vehicles
• Prepare department budgets, ensuring timely and accurate payroll administration
• Monitor control of parking garage
• Review guest arrivals and departures and identify specific requirements as needed
• Ensure parking charges are correctly posted Attend and participate in weekly department head meetings
• Other duties as assigned

Qualifications

Education & Experience Requirements
• Degree in hotel management or general field of study preferred
• Previous management/supervisory skills – minimum of 3 years
• Valid Driver’s License

Knowledge, Skills & Abilities
• Proficient knowledge in Microsoft Office
• Proficient knowledge with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
• Compatible personality to be a contributing team player
• Strong organization, communication skills, as well as the ability to multi-task
• Excellent verbal and written communication skills, with the ability to collaborate with teams Fluent in English
• Ability to craft departmental scheduling to meet business needs
• Ability to handle a number of intense issu

Additional Information

Work Environment & Physical Demands
• Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
• Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster