Guest Services Manager

Equity LifeStyle Properties; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

medical, dental, and vision plans

a generous 401(k) employer match

paid vacations, holidays, and sick时间

Job summary

Equity LifeStyle Properties in Tucson, AZ, is seeking a Guest Services Manager to supervise front desk operations, train a skilled team, and optimize guest experiences across resort services and the reservation process.

The role requires knowledge of property management systems and a focus on delivering exceptional service to guests, with attention to hours of operation, room availability, and group activities. On-site with comprehensive benefits and growth opportunities.

Qualifications

• At least 6 months of front office experience.
• Experience with Reservations Management systems such as DigiRez/ManageAmerica/RoomMaster preferred.
• Strong work ethic and ability to meet deadlines.

Responsibilities

• Supervise front desk operations during your assigned shift.
• Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features, hours of operation, guest rooms, layout, decor, rates, promotions, and daily arrivals/departures; monitor room availability and group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of Front Desk employees in accordance with productivity guidelines.

Skills

Front desk management

Reservations systems

Customer service

Communication skills

Team training

Problem solving

Tools

DigiRez

ManageAmerica

RoomMaster

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Guest Services Manager in Tucson, Arizona.

What you'll do:

• Supervise front desk operations during your assigned shift.
• Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Other duties as assigned.

Experience & skills you need:

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Knowledge of Reservations Management systems desired such as DigiRez, ManageAmerica, RoomMaster would be great!
• Superior work ethic with the ability to prioritize and meet deadlines.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.